Maureen Byrd
Madison Heights,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Durable Medical Equipment Specialist
Lincare
Lynchburg, VA
01.2024 - 11.2025
- Educated patients on proper usage of durable medical equipment.
- Delivered customer service by addressing inquiries and resolving complaints, ensuring customer satisfaction with DME products.
Medical Office Associate
Community Access Network
Lynchburg, VA
06.2023 - 12.2023
- Checked in patients at the front desk before their appointment time.
- Assisted with scheduling appointments and verifying insurance coverage.
- Answered incoming calls, responded to inquiries and routed calls appropriately.
Patient Access/Medical Office Associate
Centra Health
Lynchburg, VA
04.2021 - 05.2023
- Verified insurance eligibility through phone inquiries and online portals, ensuring accurate patient coverage for services.
- Checked in patients at front desk prior to appointment times, facilitating smooth patient flow and reducing wait times.
Anthem Resolution Specialist
Blue Cross Blue Shield of North Carolina
Lynchburg, VA
05.2019 - 04.2021
- Identified root causes of customer concerns, tracked resolution steps, and documented actions taken to ensure accountability.
- Educated members on benefits and services to improve understanding and utilization.
- Collaborated with cross-functional teams to streamline service delivery processes and enhance member experience.
Education
Associate of Applied Science - Medical Billing & Coding
Central Virginia Community College
Lynchburg, VAMaster of Arts - English & Creative Writing
Southern New Hampshire University
Manchester, NHAssociate of Applied Science - Pharmacy Technician
American National University
Lynchburg, VASkills
- Durable medical equipment
- Insurance verification
- Insurance billing
- Patient education
- Appointment scheduling
- Documentation management
- Health care compliance
- Customer service
- Data entry
- Multitasking capacity
- Microsoft Office Proficiency
- Team collaboration
- Attention to detail
- Communication skills
- HIPAA compliance
Certification
- BLS/CPR Certification
- Stop the Bleed Civilian First Aid Certification
Timeline
Durable Medical Equipment Specialist
Lincare
01.2024 - 11.2025
Medical Office Associate
Community Access Network
06.2023 - 12.2023
Patient Access/Medical Office Associate
Centra Health
04.2021 - 05.2023
Anthem Resolution Specialist
Blue Cross Blue Shield of North Carolina
05.2019 - 04.2021
Associate of Applied Science - Medical Billing & Coding
Central Virginia Community College
Master of Arts - English & Creative Writing
Southern New Hampshire University
Associate of Applied Science - Pharmacy Technician
American National University