Kristina Grotjohn

• Maintained detailed records of all equipment transactions, ensuring regulatory compliance and timely submission of documentation.
• Assisted patients in navigating complex insurance requirements related to obtaining necessary durable medical equipment coverage.
• Maintained safe work environment and adhered to privacy regulations.
• Evaluated prior authorization requests to ensure compliance with insurance guidelines.
• Improved patient satisfaction by efficiently processing prior authorization requests and ensuring timely responses.
• Educated patients on proper usage and maintenance of their durable medical equipment usage, maintenance, promoting safety and longevity.
• Assessed patient needs to recommend appropriate durable medical equipment solutions.
• Collaborated with healthcare providers to coordinate equipment delivery and setup.
• Streamlined order processing workflows, enhancing efficiency in service delivery operations.
• Participated in regular continuing education courses to enhance professional development within the industry.
• Implemented quality control measures to guarantee the highest standard of service for all clients receiving durable medical equipment.
• Provided excellent customer service by addressing any concerns or questions promptly while maintaining a professional demeanor at all times.

• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
• Conducted preliminary eye tests, gathering data to assist optometrists in accurate diagnosis and treatment planning.
• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
• Calibrated equipment regularly to ensure accurate test results during eye examinations.
• Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
• Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
• Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
• Instructed patients on contact lens insertion and removal and lens care guidelines.

• Supervised daily store operations to ensure optimal customer service and performance standards.
• Evaluated employee performance, providing constructive feedback to support professional development.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Collaborated with upper management on strategic initiatives to enhance operational efficiency and profitability.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coordinated promotional events to boost customer engagement and drive sales growth.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Ensured compliance with industry standards for eye care and optical services.
• Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
• Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.

• Self-motivated, with a strong sense of personal responsibility.
• Organized and detail-oriented with a strong work ethic.
• Proved successful working within tight deadlines and a fast-paced environment.
• Paid attention to detail while completing assignments.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Passionate about learning and committed to continual improvement.
• Proven ability to adapt and be proficient in learning new concepts, technology & software applications quickly and efficiently.
• Worked flexible hours across night, weekend, and holiday shifts.
• Excellent communication skills, both verbal and written.

• Filed claims with vision insurance companies to garner payment for optical services.
• Educated patients on proper use, adapt to, wear, care, maintenance of eyeglasses and proper insertion, removal, cleaning techniques for contact lenses.
• Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Calibrated segment heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Confirmed quality control standards were met for all eye wear and contact lenses.
• Operated lensometers to verify lens prescriptions eyeglasses.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Adjusted frames and repaired new and previously purchased to fit patient faces by bending and shaping with hands, tools, and heat and to satisfy customer demands.
• Performed basic vision testing for new patients.

Other positions during Employment: Cashier, Member Services, Tire Technician, Floor & Jewelry Sales

• Supervised checkout operations, ensuring efficient customer service and smooth transaction processes.
• Trained and mentored team members on best practices for checkout procedures and customer engagement.
• Collaborated with management to identify training needs, fostering a knowledgeable and skilled team environment.
• Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Implemented process improvements, enhancing workflow efficiency and reducing wait times during peak hours.
• Assisted in implementing loss prevention measures by monitoring high-risk areas and reporting suspicious activities to management.
• Evaluated employee performance regularly, providing constructive feedback aimed at fostering growth and development within the team.
• Ensured smooth transitions during shift changes by thoroughly communicating pertinent information with incoming supervisors.
• Promoted an atmosphere of teamwork among staff members, leading to better communication and increased efficiency.
• Analyzed daily sales reports to identify trends or discrepancies that could impact store performance or profitability negatively.
• Reduced shrinkage by monitoring transactions closely and ensuring accurate cash handling procedures were followed.
• Monitored areas for security issues and safety hazards.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Answered questions about store policies and addressed customer concerns.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

• Followed procedures at all times for personal and team safety.
• Communicated with other departments to facilitate fulfillment activities and address issues.
• Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Followed orders precisely for correct items, sizes and quantities.
• Interacted with guests in friendly and knowledgeable way.
• Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Collaborated with various departments to manage timely delivery of orders and avoid delays.
• Maintained clean, orderly work environment free of hazards.
• Assisted in receiving, stocking and distribution of merchandise.
• Unpacked and repacked items in different quantities and configurations for shipment.