Betsy Balster

• Trained new servers, bartenders, and cooks on a

regular basis

• Interviewed, hired, and fired employees

• Promoted to Schedule manager, Hiring manager,

Bartender

• Successfully and efficiently resolved customer conflict resulting in guaranteed customer satisfaction

• Created lasting relationships with customers resulting

in customer loyalty and trust

• Opened and Closed down the bar daily, preparing tills and setting up the bar for the morning shift

• Resolved multiple issues involving employee relationships in the workplace

• Demonstrated customer service skills ever shift

• Excelled at training in new employees

• Gained experience working with coworkers as a team and not only as an individual

• Offered assistance to customers needing special accommodations or requests

• Resolved issues regarding customer dissatisfaction

•Trained in new employees to frost cakes as well as teaching the computer system to trainees with a hands on approach

•Promoted to head froster and shift lead

•Closed and opened the register morning and night preparing the bakery for the next morning

•Demonstrated exceptional organization skills when dealing with 200 and more cake orders a day