Betsy Burton
Cedarburg
Summary
Dynamic Precision Optics Coordinator at Satisloh North America with proven multitasking ability and SAP proficiency. Recognized for enhancing customer satisfaction through effective communication and efficient order management. A dependable team player committed to driving results and supporting sales initiatives, ensuring seamless operations and exceptional service delivery.
Overview
31
31
years of professional experience
Work History
Precision Optics Coordinator
Satisloh North America
Germantown
09.1998 - Current
- Started as an Accounts Payable Clerk, vouchering invoices, printing the weekly check run, and invoicing parts and supplies to customers.
- In April 2002, I took a position in the Returns Department, handling customer calls and emails requesting RMAs and orders for replacement parts. I also issued credits, billed out customer repairs, arranged the return of faulty parts to vendors globally, and created and received POs for repair charges.
- In August 2013, I was promoted to Reverse Logistics Supervisor. In addition, running various reports, creating, and updating department procedures, I still perform the same duties.
- June 2023 started a new position as the Precision Optics Coordinator. This position supports the sales and service department. Sending quotes to customers for parts and services. Entering customer orders, creating POs for customer machines, and parts orders. Coordinating trips to trade shows and in-house customer training.
Office Clerk/Cashier
Russ Darrow
Cedarburg
08.1996 - 09.1998
- Duties included the daily deposit, calculating and posting mechanic payroll, stocking in vehicles, processing paperwork for dealer trades, mailing out repair orders for payment on extended warranties, cashiering and basic customer service.
- Assisted customers with inquiries and directed them to appropriate services.
- Kept office records organized and supplies well-stocked for optimal team performance.
Receptionist
Ernie Von Schledorn
Menomonee Falls
05.1994 - 08.1996
- Job responsibilities were, greeting and waiting on customers, answering nine line switchboard, stocking in vehicles, billing out wholesale car deals, closing out parts and service tickets, cutting checks and assisting the accounting department receiving checks, running and balancing statements.
- Greeted and assisted visitors with professionalism and courtesy.
- Managed phone calls, directing inquiries to appropriate departments.
Education
MATC -
Milwaukee
Mequon, WI1998
Skills
- Industry experience
- Multitasking ability
- SAP and C4C proficiency
- Dependability and responsibility
- Customer satisfaction
Timeline
Precision Optics Coordinator
Satisloh North America
09.1998 - Current
Office Clerk/Cashier
Russ Darrow
08.1996 - 09.1998
Receptionist
Ernie Von Schledorn
05.1994 - 08.1996
MATC -
Milwaukee