BETSY CISNEROS
Davenport,US
Summary
Dynamic leader with proven expertise in inventory control and team building, honed at Italian Charms Store and McDonald's. Excelled in enhancing customer satisfaction and loyalty through innovative merchandising and effective staff training. Skilled in customer relations and retail inventory management, achieving significant improvements in operational efficiency and team performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable and experienced worker with proven success in completing projects on time and within budget. Knowledgeable in following instructions and safety protocols.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Crew Leader
HMS Host International
2024.02 - Current
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Provided prompt, courteous services to customers in [Type] dining environment.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, and other areas.
- Ensured food safety compliance by adhering to proper storage, handling, and sanitation procedures.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Followed food safety protocols and best practices as instructed by our company.
- Handled cash transactions accurately, ensuring balanced registers at shift end.
- Prepared products following restaurant, health, and safety standards and procedures.
Store Manager
Italian Charms Store
2005.05 - 2008.07
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
Manager
McDonald's
1998.01 - 2002.02
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Medical Assisting
Sanford Brown College
Middleburgh Heights03.2011
Skills
- Customer Response
- Training and mentoring
- Inventory Control
- Store Merchandising
- Team Building and Leadership
- Team motivation
- Customer Relations
- Customer Service
- Staff Supervision
- Retail Inventory Management
- Product Merchandising
- Cash Management
- Budget Administration
Certification
- Certified, Safe serve - Food and Alcohol
Languages
Spanish
Full Professional
Timeline
Crew Leader
HMS Host International
2024.02 - Current
Store Manager
Italian Charms Store
2005.05 - 2008.07
Manager
McDonald's
1998.01 - 2002.02
Medical Assisting
Sanford Brown College
- Certified, Safe serve - Food and Alcohol
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