Betsy Collins - Hakeos
Temperance
Summary
Dynamic Accounts Receivable Analyst with proven success at Heidtman Steel Products Inc. in enhancing collection strategies and resolving billing disputes. Skilled in customer communication and credit analysis, I consistently improved customer satisfaction while reducing bad debt. Adept at collaborating with teams to streamline processes and ensure compliance with collections regulations.
Overview
29
29
years of professional experience
Work History
Accounts Receivable Analyst
Heidtman Steel Products Inc.
TOLEDO
04.2000 - 02.2025
- Received and recorded cash, checks and transfers.
- Assisted in setting up new customers within the system ensuring appropriate credit limits are applied.
- Investigated customer complaints regarding billing issues and resolved disputes promptly.
- Developed strategies for improving the collection process, reducing bad debt, and increasing customer satisfaction.
- Monitored overdue accounts daily, generated past due notices, and contacted delinquent customers via phone or email.
- Processed incoming cash receipts in accordance with company policies.
- Provided guidance on accounts receivable inquiries from other departments or external customers and vendors.
- Coordinated with other departments when necessary to resolve billing issues quickly and efficiently.
- Reviewed and reconciled customer accounts to ensure accuracy of invoices and payments.
Billing Specialist
Browning Ferris Industries
ERIE
06.1996 - 03.2000
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Maintained accurate records of all collection activities in company database.
- Ensured compliance with federal and state collections laws and regulations.
- Provided training and guidance to new collections staff on best practices and company policies.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
Education
High School Diploma -
LIBBEY HIGH SCHOOL
TOLEDO06-1976
Skills
- Customer communication
- Customer service
- Accounts receivable
- Team collaboration
- Credit analysis
- Collections strategies
Affiliations
C OSEN BY SENIOR MANAGEMENT TO PARTICIPATE IN A EMPLOYEE IMPROVEMENT CULTURE
Accomplishments
- CHOSEN BY SENIOR MANAGEMENT TO PARTICIPATE IN A EMPLOYEE IMPROVEMENT CULTURE DEVELOPMENT GROUP TO MAKE ATMOSPHERE BETTER FOR ALL.
Timeline
Accounts Receivable Analyst
Heidtman Steel Products Inc.
04.2000 - 02.2025
Billing Specialist
Browning Ferris Industries
06.1996 - 03.2000
High School Diploma -
LIBBEY HIGH SCHOOL
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