Susan Cheeseman

• Apply cash receipts against tenant accounts receivable balance.

• Collect outstanding accounts receivable from tenants.

• Process and mail default letters to tenants.

• Review and mail all billings and monthly statements.

• Act as the first point of contact for tenants, mall teams, and legal regarding all billing and collection matters.

• Managed W-9 forms for new tenants.

• Prepare monthly billing
• Support customer inquiries via email
• Enter and pay vendor expenses in QuickBooks
• Manage and reconcile company business accounts
• Post customer payments
• Managed W-9 forms for new vendor setups
• Pay and follow quarterly estimated payments schedule
• Provide collection effort when needed

• Audit clinicians’ timecards to weekly facility invoicing
• Inspect timecards for flaws, false hours, and signatures of approvers
• Documented findings, reported results, and follow-up with corrected action
• Created credit memos and revised invoicing for disputed charges
• Provided collection efforts on average $500,000 - $2M (170+ accounts) on a daily rotation, document results

• Post vendor invoices into the accounting system
• Prepared weekly payables reports and processed bills per vendor terms
• Processed 50-90 vendor checks weekly and electronic disbursements
• Monitored vendor aging report
• Reconciled vendor accounts to the general ledger system
• Ensured vendor bills were properly prepared from assigned POs
• Entered vendor invoice / PO discrepancies for research and correction
• Supported special projects and accounting duties as needed

• Prepared invoices according to contract terms
• Post customer payments daily
• Provided collections efforts weekly (30+ accounts), documented results
• Month-end reconciliation of AR to GL
• Added new employees and on-boarding documents, prepared, and processed Bi-weekly payroll (300+ employees)
• Filed sales and use tax; monthly, quarterly, and annually (46 states)
• Filed business license renewals and annual reports
• Supported special projects and accounting duties as needed

• Reviewed current orders and contacted customers for renewal
• Documented all correspondence and entered the customer into the record system
• Processed recurring payments for subscriptions and product sales, via credit card
• Processed recurring quarterly and annual billing
• Provided weekly collections efforts and documented customer results
• Answered phones; greeted visiting clients

• Processed customer orders for new service, add-ons, transfers, upgrades, renewals demos, etc
• Prepared Revenue Recognition (97-2) form and created the project file
• Audit orders and POs for accuracy
• Prepared and sent invoices to customers
• Requested fulfillment of software and/or hardware
• Answered customer inquiries about their account or invoice
• Provided bi-weekly collection efforts (50-70 accounts) and documented customer results

• Gathered invoices from regular mail or electronically
• Obtained appropriate invoice approvals
• Prepared reports for weekly payables and processed 30-50 vendor checks weekly
• Data entry, account coding, and entering project invoices into the project tracking system
• Verified contractor invoices with entered hours in the system and reconciled contract accrual
• Researched and verified contracts to ensure proper invoicing
• Prepared monthly AP expense accrual for 3 companies
• Researched and resolved vendor inquiries via phone or email
• Managed W-9 forms for new vendors and setups
• Assist the accounting team with month-end closing and special projects

• Managed all new and existing ACH customer setups, reviewed daily ACH summary reports, and researched ACH exceptions
• Prepared customer payments for processing via ACH and lockbox, as worked exception items
• Prioritized and resolved high-volume queries, associated with AR / Billing issues
• Audited contracts and created monthly sales orders for ADHOC, and specialty billing
• Created credit memos, write-offs, and refunds in compliance with company policy
• Created detailed procedural documentation, along with holding departmental training sessions
• Provided quality customer service through ticketing inquiries; inbound/outbound
• Filed and processed (52 states) monthly, quarterly, and annual sales and use tax returns, schedules, and payments for multiple entities and taxing jurisdictions, including Canadian GST/PST for various provinces
• Audit and reconcile Vertex to sales tax GL
• Filed and processed annual personal property, and real property tax returns, schedules, and payments
• Filed and maintained schedules of annual reports, business licensing, and franchise tax for multiple entities and taxing jurisdictions
• Registered new entities with state and local jurisdictions and resolved tax notices when needed