Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Hollingshead

Hayward,United States

Summary

Dynamic Accounts Receivable Analyst with proven expertise at Bay Alarm in resolving billing disputes and enhancing cash flow. Skilled in customer communication and problem-solving, I effectively negotiated payment terms and streamlined processes, resulting in improved collection rates. Committed to delivering exceptional service and accuracy in financial reporting.

Overview

15
15
years of professional experience

Work History

Accounts Receivable Analyst

Bay Alarm
Concord, CA
10.2020 - 05.2025
  • Coordinated with other departments when necessary to resolve billing issues quickly and efficiently.
  • Collaborated with sales teams to ensure timely collection of payments from clients.
  • Performed research into disputed invoices or payments as needed.
  • Monitored overdue accounts daily, generated past due notices, and contacted delinquent customers via phone or email.
  • Provided guidance on accounts receivable inquiries from other departments or external customers and vendors.
  • Reviewed accounts with credit balances to determine accuracy of refunds.

Accounts Receivable Accountant

Waterlogic USA
Concord, CA
01.2017 - 03.2020
  • Researched discrepancies between customer invoices and payments received.
  • Prepared monthly statements for customers showing amount due and payment history.
  • Resolved customer inquiries regarding billing discrepancies or other issues in a timely manner.
  • Processed customer payments and applied them to the appropriate accounts receivable ledger.
  • Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
  • Monitored customer accounts for non-payment or late payments.

Accounts Receivable/Collections

Contracted
01.2016 - 12.2016
  • Managed all aspects of the Accounts Receivable function including cash application and collections activities.
  • Managed accounts receivable collections process to ensure timely payment of invoices while maintaining a positive relationship with customers.
  • Monitored accounts receivable collections to ensure timely payments from customers.

Accounts Receivable Specialist

CPP International LLC
Sunnyvale, CA
04.2010 - 04.2016
  • Responded promptly to customer inquiries regarding their account status or payment history.
  • Reconciled discrepancies between customer payments and invoices due.
  • Developed strong working relationships with internal stakeholders such as Sales, Credit and Collections, Treasury, Tax Departments.
  • Processed payments, refunds and adjustments to customer accounts.
  • Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.

Education

Associate of Science - Accounting

Cabrillo College
Aptos, CA
06-1982

Skills

  • Accounts receivable
  • Billing dispute resolution
  • Customer communication
  • Problem solving
  • Dispute resolution
  • Cash application
  • Payment negotiations

Timeline

Accounts Receivable Analyst

Bay Alarm
10.2020 - 05.2025

Accounts Receivable Accountant

Waterlogic USA
01.2017 - 03.2020

Accounts Receivable/Collections

Contracted
01.2016 - 12.2016

Accounts Receivable Specialist

CPP International LLC
04.2010 - 04.2016

Associate of Science - Accounting

Cabrillo College

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