Betsy Conteh
Queens
Summary
Compassionate Child Protective Specialist with relevant experience in child welfare and family services. Strengths include strong communication skills, crisis management, and the ability to make sound decisions under pressure. Have made impactful contributions in previous roles by ensuring child safety, fostering positive relationships with families and coordinating effectively with multidisciplinary teams.
Overview
8
8
years of professional experience
Work History
Child protective Specialist
Child protective Specialists
The Bronx
05.2025 - Current
- Doing community visit to family home
- Extensive documentation of every case investigation
- Assess for safety and future risk for children who are abuse/neglect
- Bring in services for the children and family within a case
- File petition and testify in family court as well as doing other court required legal documentation like court order investigation.
- Help families navigate entitlement access to benefits with other government agencies.
- Collaborated with families to develop safety plans and support services.
- Conducted home visits, completed inspections and interviewed family members and witnesses.
- Provided ongoing supervision visits for families under investigation or court order.
CDPAP Worker
Consumer Directed Personal Assistance Program (CDPAP)
Queens
08.2024 - Current
- Picking up medication for client
- Cooking, cleaning and grocery shopping for clients
- Doing Laundry for client
- Take client to doctor’s appointment
- Assisted clients with daily living activities and personal care.
- Supported clients in medication management and adherence.
Sales Associate
Burlington
Queens
09.2023 - 12.2023
- Assisted customers in locating desired merchandise and provided product information.
- Collaborated with team members to ensure excellent customer service experiences.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate
Macy's
Queens
01.2022 - 12.2022
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Demonstrated product features and benefits for customers' needs.
Teacher's Assistant
Benjamin N Cardozo High School
Queens
09.2017 - 06.2019
- Assisted teachers with classroom management and student engagement activities.
- Facilitated small group sessions to enhance student understanding of core subjects.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Distributed and collected tests and homework to prepare for grading by head teacher.
Education
Diploma -
Benjamin N Cardozo High School
Queens, NYBachelor of science - Emergency Service Administration, Homeland security
John Jay College of Criminal Justice
New York, NYSkills
- Perform extremely well under pressure
- Strong communication and interviewing skills
- Strong critical thinking and risk assessment skills
- Problem solving and decision making skills
- Cultural competence
- Good adaptability skills
- Trauma informed care
- Outstanding self initiative and self discipline
- Coordinating and planning skills
- Computer and documentation skills
- Teamwork and Interpersonal skills
- Proficient of Microsoft Word
- Proficient of Powerpoint
- Proficient of Google Drive (Docs, Slides)
Specialized Training
Fema Independent Study Course, John Jay College of Criminal Justice, 02/01/21, 04/30/22, Introduction to Incident Command System, Fundamentals of Emergency Management, Planning for Pandemic Influenzas, Active Shooter: What You Can Do, An Introduction to Hazardous Materials, Managerial Safety and Health, Basic Incident Command System for Initial Response, TERT Basic Course, Public Information Officer Awareness, Effective Communication, Integrated Public Alert and Warning System (IPAWS) for Alert Originators, Social Media in Emergency Management, Integrated Public Alert and Warning System (IPAWS) for Alerting Administrators
Selected Achievements
- Certificate of completion: The CPS (child protective specialist) practice core learning program, 07/17/25
- Awards; Best leader and best referee at Cardozo.
- Certificate of Recognition- 12th Annual first year student research showcase, 12/11/19
- Certification of accomplishment in completing the basic training course for the volunteer auxiliary police program of New York City police department.
- Dean's list, Fall 2019, Spring 2021, Fall 2022, Spring 2023
Timeline
Child protective Specialist
Child protective Specialists
05.2025 - Current
CDPAP Worker
Consumer Directed Personal Assistance Program (CDPAP)
08.2024 - Current
Sales Associate
Burlington
09.2023 - 12.2023
Sales Associate
Macy's
01.2022 - 12.2022
Teacher's Assistant
Benjamin N Cardozo High School
09.2017 - 06.2019
Diploma -
Benjamin N Cardozo High School
Bachelor of science - Emergency Service Administration, Homeland security
John Jay College of Criminal Justice