Betsy Duong
Amarillo,TX
Summary
Dedicated professional with extensive experience in customer service and patient care. Proven ability in infection control and collaboration, ensuring a clean and organized environment while delivering exceptional service.
Overview
16
16
years of professional experience
Work History
Convenience Store Clerk
K&T Discount
Amarillo, Texas
01.2010 - 12.2025
- Assisted customers with product selection and provided friendly service.
- Operated cash register and processed customer transactions efficiently.
- Stocked shelves and organized merchandise to enhance store appearance.
- Maintained cleanliness and orderliness of store environment regularly.
- Managed inventory levels and assisted in restocking supplies as needed.
- Handled customer complaints and resolved issues to ensure satisfaction.
- Collaborated with team members to ensure smooth daily operations.
- Monitored expiration dates and removed outdated products from shelves.
- Stocked shelves with merchandise according to store layout guidelines.
- Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
- Greeted and engaged customers warmly and generated heavy return business, often learning customer names, product preferences and interests.
- Provided excellent customer service by addressing customer concerns in a timely manner.
- Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
- Recognized and respected customer time constraints and preferences by quickly completing transactions for hurried customers while taking time to connect with customers wishing to visit.
- Restocked shelves continuously with creative displays, keeping products available, visible and eye-catching to customers.
- Organized back-room storage areas to maximize space utilization.
- Monitored security cameras to detect shoplifting activities and alert management accordingly.
- Provided assistance to customers in locating items throughout the store.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Interacted with many customers daily.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Processed sales transactions and handled cash and credit card payments.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
- Processed customer orders efficiently at busy drive-thru window.
- Prepared drinks and other special items to complete orders.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
Sterile Processing Technician
Baptist St. Anthony's Hospital
Amarillo, Texas
05.2025 - 07.2025
- Sterilized surgical instruments using autoclaves and ultrasonic cleaners.
- Assembled and packaged sterile supplies for operating rooms.
- Maintained accurate inventory of sterile and non-sterile items.
- Followed safety protocols to ensure proper sterilization procedures.
- Inspected equipment for cleanliness and functionality before use.
- Collaborated with surgical teams to meet supply needs during procedures.
- Documented sterilization processes in compliance with hospital regulations.
- Prepared trays, instrument packs and surgical sets.
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
- Packaged instruments into peel pouches and properly labeled pouches.
- Maintained accurate records of all sterilized items, including item number, date, time, type of sterilizer used, and operator initials.
- Distributed sterile and non-sterile supplies and medical equipment upon request or case cart requisition.
- Recorded results of biological and diagnostic tests.
- Reported any malfunctions or discrepancies in equipment to management immediately.
- Evaluated incoming product packaging for damage or contamination prior to stocking shelves.
- Set proper temperature, pressure and parameters for steam machines to prepare for instrument cleaning.
- Monitored inventory levels of supplies in order to maintain adequate stock at all times.
- Received incoming medical supply orders from warehouse by verifying shipments against receiving reports.
Phlebotomist
Baptist St. Anthony's Hospital
Amarillo, Texas
01.2025 - 05.2025
- Collected blood samples from patients using proper phlebotomy techniques.
- Prepared samples for laboratory analysis following hospital protocols.
- Maintained cleanliness and organization of the work area and equipment.
- Assisted patients with the blood draw process to ensure comfort and safety.
- Documented patient information accurately in electronic health records.
- Collaborated with medical staff to coordinate patient care effectively.
- Followed infection control guidelines to ensure patient safety during procedures.
- Educated patients on the phlebotomy process and aftercare instructions.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Processed samples accurately and efficiently.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Monitored inventory levels of supplies used in phlebotomy services.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Provided assistance to clinical staff during patient visits.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Collaborated with laboratory personnel to resolve specimen issues.
- Identified best veins for blood draws, avoiding unnecessary pokes.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Education
Some College (No Degree) -
Amarillo College
Amarillo, TXSkills
- Infection control
- Patient care
- Medical Terminology
- Customer service
- Stock replenishment
- Cashier
Timeline
Sterile Processing Technician
Baptist St. Anthony's Hospital
05.2025 - 07.2025
Phlebotomist
Baptist St. Anthony's Hospital
01.2025 - 05.2025
Convenience Store Clerk
K&T Discount
01.2010 - 12.2025
Some College (No Degree) -
Amarillo College