Hi, I’m
Betsy Gomez
Ontario,CA
Summary
Skilled in customer service and multitasking, I excelled as a waitress at Spearmint Rhino, where I enhanced the nightlife experience through attentive service and drink recommendations. My ability to thrive in high-pressure situations and team collaboration led to significant improvements in service efficiency and customer satisfaction.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
years of professional experience
Work History
Spearmint Rhino
Waitress
07.2019 - 01.2024
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple orders while delivering prompt service.
- Informed customers about the daily/weekly specials on drink and bottles.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Supported teamwork atmosphere among staff members through clear communication and collaboration.
Panama Joes
Waitress
04.2017 - 05.2019
Job overview
- Handled high-pressure situations while maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Hollister.Co
Sales Associate
08.2013 - 08.2017
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built, styled, and stocked displays as seasons and sales changed.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Long Beach City College
Associates from Theatre Arts
05.2016
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Menu recommendations
Languages
Spanish
Native or Bilingual
References
Spearmint Rhino
Tiffany Lowe- Manager/Event Coordinator
(714) 860-8274
Timeline
Waitress
Spearmint Rhino
07.2019 - 01.2024
Waitress
Panama Joes
04.2017 - 05.2019
Sales Associate
Hollister.Co
08.2013 - 08.2017
Long Beach City College
Associates from Theatre Arts
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