Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Betsy Gomez

Ontario

Summary

Skilled in customer service and multitasking, I excelled as a waitress at Spearmint Rhino, where I enhanced the nightlife experience through attentive service and drink recommendations. My ability to thrive in high-pressure situations and team collaboration led to significant improvements in service efficiency and customer satisfaction.

Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

8
8
years of professional experience

Work History

Waitress

Spearmint Rhino
07.2019 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple orders while delivering prompt service.
  • Informed customers about the daily/weekly specials on drink and bottles.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration.

Waitress

Panama Joes
04.2017 - 05.2019
  • Handled high-pressure situations while maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Associates - Theatre Arts

Long Beach City College
Long Beach, CA
05.2016

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Attention to detail
  • Menu recommendations

Languages

Spanish
Native or Bilingual

Timeline

Waitress

Spearmint Rhino
07.2019 - Current

Waitress

Panama Joes
04.2017 - 05.2019

Associates - Theatre Arts

Long Beach City College
Betsy Gomez