Open To Work
Betsy Kelly
Riverview Community Bank
Vancouver,WA
Summary
Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring a positive customer experience.
6
years of professional experience
Work History
Teller
3 Months- Managed cash handling procedures, ensuring compliance with bank policies and regulations.
- Processed daily transactions with accuracy and efficiency, enhancing customer satisfaction.
- Resolved customer inquiries promptly, fostering positive relationships and promoting loyalty.
- Conducted audits of cash drawers to maintain accountability and minimize discrepancies.
- Collaborated with team members to streamline workflows, improving overall service efficiency.
- Monitored account activity for suspicious transactions, safeguarding customers' financial interests.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Educated customers on the use of banking website and mobile apps.
- Handled complex transactions such as wire transfers with accuracy and efficiency.
Cake Decorator
6 Years- Promoted from cashier to cake decorator within five months
- Managed decorating department, overseeing order fulfillment to ensure timely delivery of customer requests.
- Operated cash register using Shopify software.
- Communicated with clients to capture their vision and preferences, resulting in personalized cake designs.
- Train new decorators.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Trained new decorators on techniques and best practices to maintain quality standards.
- Open and close main register.
- Prioritized responsibilities to meet deadlines effectively.
Cashier
6 Months- Stocked freezer, cooler, and cigarette display to ensure product availability and organization.
- Managed inventory control processes to ensure stock accuracy.
- Maintained cleanliness throughout store and fuel pumps to enhance customer experience and safety.
- In charge of stocking the freezer, cooler and cigarettes.
- Greeted customers and addressed inquiries about products and services to provide excellent customer service.
- Maintain cleanliness within the store and at the pumps.
- Ran the post office within the gas station.
Education
High School Diploma
Graduated
Bachelors - Managerial Economics
Currently pursuing
Associates of Science - Science
- Online
- Participated in online workshops focused on improving digital literacy and remote learning strategies.
- Completed coursework in fundamental sciences, including biology and chemistry, with a strong focus on practical applications.
Skills
Cash management
Money counting
Cash drawer balancing
Financial record keeping
Regulatory compliance
Financial software
Vault management
MS office and excel proficient
Numeric aptitude
Time management
Exceptional customer service
Professionalism
Strong work ethic
Timeline
Teller
Riverview Community Bank
04.2026 - Current
Cashier
ARCO Quick Stop
01.2023 - 07.2023
Cake Decorator
Chandelier Bakery
04.2020 - 04.2026
Northwest All Prep
High School Diploma
Oregon State University
Bachelors from Managerial Economics
Portland Community College
Associates of Science from Science