Betsy Lopez-Olivencia
Brooklyn,NY
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in multiple softwares. Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. Dedicated to organization and collaboration with over 20 years in medical terminology.
Overview
20
20
years of professional experience
Work History
Senior Medical Secretary
Weill Cornell New York Presbyterian Hospital
New York, NY
07.2021 - Current
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Coordinated customer service, patient scheduling and billing.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Nursing Unit Assistant
Memorial Sloan Kettering Hospital
New York, New York
09.2020 - 06.2021
- Transported patients between rooms and appointments or testing locations.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Treatment Coordinator
NYU Lutheran Medical Center
Brooklyn, NY
10.2017 - 05.2020
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment and placement activities.
- Increased overall revenue of dental office by 20% by achieving production goals set forth by corporate office.
- Completed annual chart audits.
- Included family members and support system in patient treatment planning.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Directed patient care by organizing schedules and day-to-day activities for 17 employees.
- Prepared schedules for office and hospital general anesthesia to boost care access.
- Laid out potential payment plans for patients.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Explained treatment choices to patients and helped determine best options.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule tests and procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Encouraged patients to schedule recommended tests and procedures.
- Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
- Built strong referral network by developing strategic relationships with general practitioners and internists.
- Connected patients with available community and charitable resources.
Correspondence Clerk
NYU Langone (Lutheran Medical Center)
Brooklyn, NY
06.1991 - 09.2017
- Communicated with executives about consistent customer issues.
- Edited letters and written material for correspondence.
- Analyzed data and work orders before sending or completing tasks.
- Collected payments from customers and clients.
- Wrote letters and updates for customer requests.
- Managed and maintained efficient, well-organized digital filing system.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
- Maintained files and controlled records to show correspondence activities.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Prepared documents and correspondence such as damage claims, credit and billing inquiries and service complaints.
- Typed acknowledgment letters to persons sending correspondence.
- Completed form letters in response to requests or problems identified by correspondence.
- Presented clear and concise explanations of governing rules and regulations.
- Computed costs of records furnished to requesters and wrote letters to obtain payment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Certificate in Medical Assistant - Medical Assisting Program
New Millennium Medical Assistant School
Staten Island, NY 10.2020 - 04.2021
Associate of Science - Occupational Health And Industrial Hygiene
City Tech
Brooklyn, NY08.1993
Skills
- Epic Systems
- Appointment Scheduling
- Customer Service
- Verbal and Written Communication
- Administrative Tasks
- HIPAA Compliance
- Computer Proficiency
- Current Medical Assistant Certification
- Insurance Forms
- Medical Coding
- Calendar and Appointment Management
- Outpatient Procedures
- Insurance Authorizations
- Maintaining Financial Records
- Data Entry
- Patient Health Information Access
- Medical Records Verification
- Scheduling Tests and Procedures
Timeline
Senior Medical Secretary
Weill Cornell New York Presbyterian Hospital
07.2021 - Current
Certificate in Medical Assistant - Medical Assisting Program
New Millennium Medical Assistant School
10.2020 - 04.2021
Nursing Unit Assistant
Memorial Sloan Kettering Hospital
09.2020 - 06.2021
Treatment Coordinator
NYU Lutheran Medical Center
10.2017 - 05.2020
Correspondence Clerk
NYU Langone (Lutheran Medical Center)
06.1991 - 09.2017
Associate of Science - Occupational Health And Industrial Hygiene
City Tech