NATALIE ALMONTE

Provide administrative support to the practice physicians and management.

Create Templates and block schedules for assigned Providers (2 MD’s and 1 Nurse Practitioner).

Answer telephone calls.

Check patients in and out.

Schedule follow up appointments.

Verify Insurances prior to visits.

Obtain prior authorizations for Medications and Procedures.

Scan all necessary documents into EPIC.

Create checklists for patients prior to appointments with all FGP required documents and Hospital policies.

Check incoming my-chart messages for providers and assist patients.

Monitors Department Appointment Report (DAR)

Perform other duties as needed.

• Medical secretary to 2 Urologists
• Organize paperwork such as charts and reports for office and patient needs.
• Schedule patient appointments and place reminder calls to deliver exceptional customer experience.
• Document patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Support office staff and operational requirements with administrative tasks.
• Conduct insurance verification and preauthorization and manage patient charts.
• Carry out front office duties utilizing data entry skills in framework of medical database.
• Locate, check in and pulled medical records for patient appointments and incomplete charts.
• Manage master calendar and schedule appointments for providers based on optimal patient loads and clinician availability.
• Convert paper charts into digital files and uploaded to EMR system.
• Develop and managed accurate and confidential patient records.
• Keep organized documentation of prescription refill information for office of 2 physicians.

• Check patient insurance and collect pre-authorizations from providers.
• Call Insurances prior to surgeries for authorization clearance.
• Gather current medical information and review histories to gather details for surgeons.
• Distribute treatment and procedural information to patients.
• Manage patient check-in and check-out procedures and process payments.
• Schedule follow-up appointments as designated by physician.
• Coordinate work processes and route paperwork to appropriate physicians and staff members.
• Create and maintain accurate and confidential patient files according to regulatory mandates.
• Manage front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Answer phone calls to schedule appointments and address patient inquiries.
• Contact other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
• Coordinate office schedules for new patients, diagnostic assessments and procedures.
• Prepare new charts, update existing charts and manage records transfers between offices.
• Communicate with patients to gather intake data and verify chart information.
• Help patients complete paperwork and explain processes and procedures.

- Oversee and manage the scheduling of clients for their psychiatric evaluations and medication appointments.

• Analyze scheduling data to ensure staff are optimally utilizing available staffing resources and provide actionable insights to senior leadership.
• Assess staffing needs based on current patient volume as well as projecting the future needs based on intake and discharge volume as well is historical data and metrics.
• Collaborate with over 15 Prescribers and key administrative staff to set up appointments by phone, virtually or in-person.
• Generate scheduling reports, including tracking of scheduling success metrics, and share with leadership team.
• Proactively oversees and monitors scheduling through holidays and vacations and anticipates additional scheduling needs.
• Demonstrates flexibility in response to unexpected changes and requests related to workload, emergencies, staffing and scheduling.
• Exercise critical thinking skills and judgment in problem solving.

• Greet and assist on sight guests
• Screen and answer phone calls, take messages, and relay information
• Conduct interviews and train new employee hires for reception position
• Create and approve work schedules for reception staff
• Prepare paperwork for intake process
• Oversee and manage the providers panels in efforts to improve operational management systems, processes and practices
• Create referrals and cases
• Assist program director with Utilization Reviews

• Responsible for patient registration and general record keeping (entered and updated demographics information in ECW system)
• Checked patients in and out for sessions with providers
• Scheduled appointments for patients
• Answered calls and directed calls to appropriate staff
• Verified insurances, recorded deductibles, and collected copayments
• Scanned patients document in charts