CRISTINA M. GUERRA
Kearny,NJ
Summary
Dedicated professional with 20 years of experience in healthcare administration and 15 years of Epic experience, seeking an opportunity to use my knowledge and skills to educate individuals and provide them with the necessary tools needed to efficiently utilize electronic medical records software. Enthusiastic and driven with proven track record of understanding and translating technical requirements to improve system accuracy and reliability.
Overview
19
19
years of professional experience
Work History
Senior Medical Secretary
NYU Langone Health- Hypertrophic Cardiomyopathy Program, Cardiology
01.2021 - Current
- Lead/support office staff and operational requirements with administrative task
- Delegate and oversee the work to less senior staff
- Conduct monthly meetings or huddles with office staff to evaluate office flow and operations
- In charge of training current and onboarding staff
- Collaborate with management for creation of department website
- Create training guides
- Manage master calendar and schedule appointments for multiple providers based on optimal patient load and clinician availability
- Maintain and update monthly calendar for surgical patients
- Enter orders and e-prescribe information and created clinical visit summaries
Medical Secretary
NYU Langone Health, Hypertrophic Cardiomyopathy, Cardiology
12.2018 - 01.2021
- Manage master calendar and schedule appointments for multiple providers based on optimal patient load and clinician availability
- Frequently review patient histories and current information while scheduling new patients, follow up and other appointments
- Facilitate patient prescriptions, refills and prescription pre-authorizations
- Enhance office productivity by handling high volume of callers per day
- Collaborate with other areas of the medical center as well as insurance providers to obtain pre-authorizations/certifications for treatment and diagnostic procedures
- Maintain and update monthly calendar for surgical patients
- Maintained current and accurate medical records for patients
Senior Patient Coordinator
Weill-Cornell Medicine, Cardiology
04.2014 - 12.2018
- Create cardiology department's monthly bulletin with faculty schedules, rotations and conferences
- Send out daily and weekly conference announcements and updates
- Enter and update monthly fellow on-call schedule for hospital paging system and answering service
- Schedule appointments for the cardiology fellowship clinic, and electrophysiology device and pacemaker clinic
- Verify insurance eligibility and obtained referrals when needed
- Triage patient calls and route messages to the appropriate clinical staff
- Obtain prior authorization/pre-certifications for diagnostic testing and medications
Patient Coordinator
Weill-Cornell Medical College, Cardiology
03.2010 - 03.2014
- Welcomed and greeted all patients and visitors upon arrival
- Collected co-payments, fees for service and past due payments
- Reconciled and recorded daily collections
- Maintained reception and waiting area
- Verified that pre-registration demographic and insurance data was accurate prior to patient appointments
- Obtained and attached insurance referral forms and authorizations to patient visits to ensure all proper billing methods were followed
- Scanned medical documents and correspondence
- Scheduled all follow up visits, echocardiograms, vascular testing, and performed other job related duties as required
Medical Records Clerk
Weill-Cornell Medical College, Cardiology
12.2007 - 03.2010
- Prepared charts daily for the electrophysiology device clinic
- Responsible for sending daily correspondence to patients and doctors
- Received and forwarded patient’s medical records
- Maintained and reconciled all charts for the electrophysiology department
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers
- Uploaded physician progress notes, history and physicals into electronic medical records.
Intake Coordinator / Case Manager/CPSE Coordinator
Rothman Therapeutic Services
07.2007 - 12.2007
- Responsible for assigning and entering all initial referrals in our computer system
- Assigned cases to staff for outside Early Intervention agencies
- Requested various documents from service coordinators, district administrators, parents and therapists
- Scheduling evaluations and services for Early Intervention and Committee on Preschool Education
- Worked on weekly projects to ensure quality service
- Prepared and maintained various Excel spreadsheets and Word documents.
Administrative Assistant
Rothman Therapeutic Services
08.2005 - 07.2007
- Supervised front desk operations and provided excellent customer service
- Scheduled clients for the busy Early Intervention office, averaging 52 referrals per week
- Prepared, maintained and reconciled various compliance logs, Excel spreadsheets and word documents for pre-billing coding review, reports and therapist reviews
- Perform secretarial and clerical duties such as answering phones, photocopying and filing.
Education
Bachelors of Science - Health Administration
University of Phoenix
2025
40 Hours Mixologist Certificate - Bartending
Famous Bartending School
Newark, New Jersey 04.2021
GED -
CUNY, LaGuardia Community College
2004
Skills
- Epic Hyperspace
- Fluent Microsoft Office
- Training and Mentoring
- Communication
- Team Player
- Interdepartmental Collaboration
- Customer Service Good Oriented
- Telephone Etiquette
- Fluent in Spanish
Timeline
Senior Medical Secretary
NYU Langone Health- Hypertrophic Cardiomyopathy Program, Cardiology
01.2021 - Current
Medical Secretary
NYU Langone Health, Hypertrophic Cardiomyopathy, Cardiology
12.2018 - 01.2021
Senior Patient Coordinator
Weill-Cornell Medicine, Cardiology
04.2014 - 12.2018
Patient Coordinator
Weill-Cornell Medical College, Cardiology
03.2010 - 03.2014
Medical Records Clerk
Weill-Cornell Medical College, Cardiology
12.2007 - 03.2010
Intake Coordinator / Case Manager/CPSE Coordinator
Rothman Therapeutic Services
07.2007 - 12.2007
Administrative Assistant
Rothman Therapeutic Services
08.2005 - 07.2007
Bachelors of Science - Health Administration
University of Phoenix
40 Hours Mixologist Certificate - Bartending
Famous Bartending School
GED -
CUNY, LaGuardia Community College
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