Fabiola DeJesus
West Babylon,NY
Summary
Detail-oriented Medical Secretary with 10+ years of experience at NYU Langone Health, specializing in patient coordination, insurance authorization, and high-volume administrative operations. Proven ability to streamline scheduling processes, manage complex cases, and support clinical teams in fast-paced environments. Strong background in Epic.
Overview
14
14
years of professional experience
Work History
Senior Medical Secretary
NYU Langone Health
Lake Success, NY
01.2012 - Current
- Coordinate complex patient scheduling, including infusion services, ensuring timely and efficient care delivery
- Manage high-volume inbound calls while maintaining professionalism and patient satisfaction
- Process urgent and priority insurance authorizations, reducing delays in treatment
- Utilize Epic EMR to maintain accurate patient records, documentation, and scheduling workflows
- Collaborate with physicians, nurses, and administrative teams to optimize daily operations
- Multitask and coordinate with multiple providers daily, ensuring seamless communication and efficient workflow across departments
- Support workflow improvements that enhance efficiency and reduce scheduling conflicts
- Serve as a key point of contact for patients, providing guidance and resolving scheduling or authorization issues
Education
Certificate Program - Health Information Management
Hunter Business School
Levittown, NY01-2012
Some College (No Degree) - Criminal Justice
Briarcliffe College
Bethpage, NY01-2010
High School Diploma -
Westbury High School
Westbury, NY06-2003
Skills
- Epic Systems
- Advanced Patient Scheduling & Infusion Coordination
- Insurance Authorizations & Verification
- High-Volume Call Handling
- Medical Office Administration
- Microsoft Word & Outlook
- Team Collaboration & Workflow Efficiency
Languages
French
Timeline
Senior Medical Secretary
NYU Langone Health
01.2012 - Current
Certificate Program - Health Information Management
Hunter Business School
Some College (No Degree) - Criminal Justice
Briarcliffe College
High School Diploma -
Westbury High School