Betsy Morris
Palm Harbor,FL
Summary
Experienced office management and customer service professional with a strong track record in staff training and client relationship management. Demonstrated success in enhancing operational efficiency and patient engagement. Focused on delivering seamless service experiences and driving organizational success.
Overview
25
25
years of professional experience
Work History
Office Manager/Production Executive
Family Smiles Dental
Rochester Hills , MI
09.2000 - 07.2025
- Managed daily operations of busy dental practice, ensuring seamless workflow.
- Supervised front desk staff while delivering training on customer service standards.
- Verified insurance information and assisted with billing processes for accuracy.
- Communicated effectively with patients and dental professionals to enhance service delivery.
- Facilitated recruitment, onboarding, and training of new employees.
- Reviewed financial statements and activity reports to assess productivity and achieve goals.
- Presented and finalized treatment plans to improve patient engagement.
Staff
CLO EUS
New York , Ny
07.2018 - 04.2020
Staff
C of S
Cincinnati, Ohio
01.2018 - 07.2018
Hair Salon Owner
Self
Richmond , MI
08.2015 - 12.2017
- Managed daily salon operations and ensured smooth workflow.
- Developed and implemented marketing strategies to attract new clients.
- Handled client consultations to determine desired services and styles.
- Fostered strong relationships with clients to enhance loyalty and retention.
- Performed hairstyling services such as coloring, cutting, shampooing, conditioning and styling hair.
Staff
C of S
Detroit, MI
01.2002 - 01.2010
Education
Cosmetologist -
Sally Esser Beauty School
Westland, MI04-1996
Skills
- Office management and administration
- Customer service and relations
- Client relationship management
- Effective communication skills
- Problem solving strategies
- Attention to detail
- Employee training and development
- Billing and invoicing
- Policy implementation and compliance
- Sales management
Timeline
Staff
CLO EUS
07.2018 - 04.2020
Staff
C of S
01.2018 - 07.2018
Hair Salon Owner
Self
08.2015 - 12.2017
Staff
C of S
01.2002 - 01.2010
Office Manager/Production Executive
Family Smiles Dental
09.2000 - 07.2025
Cosmetologist -
Sally Esser Beauty School