Betsy Nugent

Work History

Fountain View of Lowell

12.2009 - 11.2013

Updated reports, managed accounts, and generated reports for company database.
Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
Resolved financial discrepancies and customer billing issues with timely attention.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
Managed allocation and maintenance of office space and equipment, optimizing resources for maximum efficiency.
Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Champion Health and Fitness

03.2001 - 08.2007

Updated reports, managed accounts, and generated reports for company database.
Resolved financial discrepancies and customer billing issues with timely attention.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Ensured compliance with company policies and industry regulations through regular audits and process updates.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.