Betsy Perez
The Bronx,NY
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
10
10
years of professional experience
Work History
Waitress
EL Texano
05.2018 - 03.2025
- - Answered incoming calls, placed orders and answered customer questions.
- - Kept work area organized and cleaned.
- - Inserted customers order into the POs.
- - Handled cash and printed reports at the end of every shift.
Bartender / Waitress
Con Sofrito
10.2021 - 05.2022
- -Maintained a positive customer first attitude to exceed weekly sales.
- -Instructed guests on menu specials and took food and beverage orders.
- -Recommended menu specials to ensure high sales.
Hostess
Casa Apicii
08.2017 - 07.2018
- -Kindly greeted customers and escorted them to their tables.
- -Took customers coats and placed them in the coat closet.
- -Booked reservations over the phone and in person.
- -Made floor plans for waitstaff.
- -Efficiently communicated with staff to ensure customers needs were met.
Bartender
Willies steak House
05.2015 - 12.2016
- -Executed customers drink and food orders on a timely manner.
- -Efficiently communicated with other staff during peak hours to ensure a smooth and effective work environment.
- -Opened and closed the restaurant/ Bar.
- -Kept the work area neat and clean to ensure customers satisfaction and meet sanitation requirements.
Hostess
The Pine Retaurant
10.2014 - 12.2015
- - Answered incoming calls and took reservations.
- -Escorted customers to assigned dining room or bar area.
- -Helped dining room staff with setting and clearing tables.
- -Communicated with customers and staff to ensure any concerns were promptly addressed.
Education
Associate of Science -
Marymount University
New York, NY06-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Bartender / Waitress
Con Sofrito
10.2021 - 05.2022
Waitress
EL Texano
05.2018 - 03.2025
Hostess
Casa Apicii
08.2017 - 07.2018
Bartender
Willies steak House
05.2015 - 12.2016
Hostess
The Pine Retaurant
10.2014 - 12.2015
Associate of Science -
Marymount University