Betsy Pijuan

ISS handles types of fraud.

I work with UPS

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.

• Defined problem to identify, prioritize and select alternatives.
• Looked outside known experience to find solutions and produce results.
• Employed various tools and equipment to find solutions to difficult or complex issues.
• Researched and extracted data to complete tasks.
• Defined problems to make decisions and moved forward to support quick resolution.
• Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
• Enhanced company efficiency by identifying bottlenecks in processes and proposing effective solutions.
• Improved problem-solving skills among team members by implementing innovative training sessions and workshops.
• Analyzed and understood situation to develop action plan.
• Utilized problem-solving skills to reduce or eliminate company expenses.
• Facilitated workshops on problem-solving techniques, enhancing team's ability to manage challenges.
• Managed timely and effective replacement of damaged or missing
• products.
• Investigated and resolved customer inquiries and complaints quickly.

I managed finances and was in charge of closing and opening the store. I was in charge of a team of more than 10 people. I resolved customer service issues.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers.