Francisco Espinoza
Maricopa,AZ
Summary
Corporate associate with a strong foundation in operations management, emphasizing team building and leadership. Reduced PSLA tickets by over 50%, generating daily savings of $10,000. Proven ability to enhance workflow efficiency and team performance through effective coaching and staffing strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Central ISS Lead
Amazon
Tempe, AZ
01.2020 - Current
- Provide formal coaching to associates to improve performance and quality.
- Delegate ACES escalation tickets across EHS, Reliability, and Maintenance Engineering.
- Reduced PSLA tickets by more than 50%, saving Amazon ~$10,000 daily.
- Maintain quality control through strong relationships with management teams.
- Provide daily staffing procedures across multiple buildings.
- Adapted workflows to meet changing operational conditions in real time.
Team Lead (Problem Solve)
05.2019 - 04.2020
- Create and update staffing while tracking inbound floor status.
- Execute AM-assigned projects within BDL3.
- Train Problem Solvers and resolve operational issues.
- Act as communication link between operations and Problem Solve teams.
- Increased rate from 30 JPH to 40 JPH and reduced TOT by 20%.
- Implemented FIFO across departments to reduce dwelling freight.
- Managed a team of 26 associates daily.
Inbound Dock Clerk
Amazon
, AZ
04.2019 - 01.2020
- Balance Priority Score, dwelling trailers, and work mix.
- Follow FIFO and process 90% of dwelling trailers.
- Delegate labor moves to meet business needs.
- Communicate with Central Flow and TOM teams to maintain workflow.
- Coordinate with Inbound Management on shipment issues and conflicts.
- Schedule and audit reactive shipments to meet customer demand.
Education
High School Diploma -
Alhambra
Phoenix, AZ05-2014
HVAC/R & Electrical Certification -
RSI
Phoenix, AZCommercial Driver’s License (CDL) -
Certified Residential Electrician -
Skills
- Leadership & Coaching
- Workflow Optimization
- FIFO & Standard Work
- Staffing Strategy
- Quality Control
- Data Analysis
- Conflict Resolution
- Time Management
- Critical Thinking
- Cross‑Functional Communication
- HVAC Tech (R410A systems)
- Residential Electrical Wiring
- Electrical Troubleshooting
- Wiring Diagram Interpretation
- AC/Heating Diagnostics
- Engine Diagnostics
- Advanced Automotive Repair
- Performance Modifications
- Differential Service
- Engine Swaps
- Precision Tooling
- CDL Professional Driver
- Heavy‑Duty Vehicle Operation
- Equipment Transport
- Pre‑Trip Safety Inspections
- Inbound/Outbound Flow Tools
- ACES Ticketing
- TOM & Central Flow Tools
- Excel (Pivot Tables, VLOOKUP)
- FC Analytics Dashboards
- PPE use
- Maintenance & repair
- Multitasking Abilities
- Proficient with hand tools
Proficient with electric tools
Accomplishments
- Reduced PSLA tickets by 50%, saving ~$10K/day.
- Increased Problem Solve productivity 30 → 40 JPH.
- Cut TOT by 20%.
- Led teams of 26 associates.
- Processed 90% of dwelling trailers using FIFO.
Technical Skills
HVAC Tech (R410A systems), Residential Electrical Wiring, Electrical Troubleshooting, Wiring Diagram Interpretation, AC/Heating Diagnostics, Engine Diagnostics, Advanced Automotive Repair, Great with hand/power tools, Performance Modifications, Differential Service, Engine Swaps, Precision Tooling, CDL Professional Driver, Heavy-Duty Vehicle Operation, Equipment Transport, Pre-Trip Safety Inspections, Inbound/Outbound Flow Tools, ACES Ticketing, TOM & Central Flow Tools, Excel (Pivot Tables, VLOOKUP), FC Analytics Dashboards
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- HVAC technician certificate
- Electrician certificate
Timeline
Central ISS Lead
Amazon
01.2020 - Current
Team Lead (Problem Solve)
05.2019 - 04.2020
Inbound Dock Clerk
Amazon
04.2019 - 01.2020
High School Diploma -
Alhambra
HVAC/R & Electrical Certification -
RSI