Brandon Wood
South Jordan,UT
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
13
13
years of professional experience
Work History
TEAM LEAD
Delta Air Lines
Salt Lake City, UT
06.2021 - Current
- Drive specialist performance and unlock team potential through individual coaching, training, and motivation, fostering a positive and inclusive environment
- Lead by example, aligning team efforts with Delta's Core Values and supporting operational needs during IROPs to maintain world-class service
- Provide real-time coaching and elevate customer interactions by leveraging insights from call listening, with an emphasis on impactful engagements
- Collaborate across various leadership levels to enhance team performance and assist in the preparation of CEM weekly reports, ensuring alignment with operational goals
- Navigate and prioritize improvement areas by using existing tools and resources, championing continuous improvement
- Experienced in handling confidential information and maintaining business maturity, as demonstrated by signing and adhering to an NDA in ESS
- Proficient in MS Office and recognized for effectively multitasking in a fast-paced environment while driving innovation and operational excellence.
Employee Engagement Council
Delta Air Lines
Salt Lake City, UT
09.2022 - 01.2026
- Collaborate with leadership in Reservations & Customer Care to drive employee engagement, enhancing collaboration between teams and leaders.
- Gather feedback from employees through focus groups, Ask Me Tables, and team meetings, ensuring frontline needs are integrated into leadership decisions.
- Champion open communication and an inclusive work environment to improve operational efficiency and foster a sense of involvement and belonging among employees.
Manager
Chick-fil-A
Layton, UT
06.2013 - 06.2021
- Managed daily operations, overseeing staff performance, addressing customer concerns, and ensuring service excellence in a high-volume environment
- Led team members through clear communication and empathetic leadership, driving performance to meet goals and fostering an inviting and collaborative workplace
- Developed strategies to resolve customer complaints efficiently, contributing to a culture of continuous improvement and customer satisfaction.
Education
High School Diploma -
Tom C Clark
San Antonio, TX06-2013
Skills
- Microsoft Office Proficiency
- Problem-solving
- Communication & Empathy
- Leadership & Coaching
- Change Management
- Leadership Development
- Data-Driven Decision Making
- Project Management
- Confidentiality & NDA Compliance
- Customer Service Excellence
- Continuous Improvement
- Attention to detail
- Conflict resolution
- Coaching and mentoring
Timeline
Employee Engagement Council
Delta Air Lines
09.2022 - 01.2026
TEAM LEAD
Delta Air Lines
06.2021 - Current
Manager
Chick-fil-A
06.2013 - 06.2021
High School Diploma -
Tom C Clark