Hannah Garrard
Phoenix,AZ
Summary
Results-driven Underwriting Specialist with background in managing risk evaluations for diverse financial portfolios. Proven Team Leader with strong skills in quality assurance, issue resolution, and effective communication. Experienced in project management, personnel training, and production scheduling. Demonstrates exceptional work ethic, punctuality, and commitment to quality.
Overview
2
2
years of professional experience
Work History
Team Lead
Consumer Cellular
Oklahoma City, Oklahoma
12.2025 - 04.2026
- Developed training materials for ongoing employee education.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Coordinated and supervised customer service team in order to ensure quality service delivery.
Team Support Specialist
Consumer Cellular
Phoenix, AZ
07.2025 - 12.2025
- Resolved inquiries with agents to clarify project tasks and deadlines, ensuring smooth interdepartmental workflow.
- Assisted in developing agents by defining processes, procedures, and standards.
- Connex Champions Champ
Porting and Activations Specialist
Consumer Cellular
Phoenix, AZ
01.2025 - 07.2025
- Coordinated project schedules while collaborating effectively with carriers.
- Monitored industry trends to identify opportunities for improvement.
Loss Mitigation and Underwriting Specialist
Consumer Cellular
Phoenix
04.2026 - Current
- Evaluated consumer cellular applications to support underwriting decisions.
- Analyzed risk indicators through credit reports and payment history.
- Validated loan applications for accuracy, completeness, and alignment with underwriting guidelines.
Education
High School Diploma -
Accelerated Learning Center
Phoenix, AZ01.2009
Skills
- Management experience
- Problem solving
- De-escalation techniques
- Coaching and mentoring
- Performance evaluation
- Microsoft Office proficiency
- Multitasking
- Time management
- LexisNexis proficiency
- Fraud detection
- Risk assessment
- Team leadership
Timeline
Loss Mitigation and Underwriting Specialist
Consumer Cellular
04.2026 - Current
Team Lead
Consumer Cellular
12.2025 - 04.2026
Team Support Specialist
Consumer Cellular
07.2025 - 12.2025
Porting and Activations Specialist
Consumer Cellular
01.2025 - 07.2025
High School Diploma -
Accelerated Learning Center