Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Marco A Rosas-Alicea

Pocatello,ID

Summary

Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.

Professional with strong background in team leadership and training. Skilled in developing and implementing training programs that drive team success and adaptability. Exceptional communicator known for fostering collaboration and achieving results. Adept at navigating changing needs with focus on continuous improvement and growth.

Overview

12
12
years of professional experience

Work History

Team lead

Jack in the box
07.2013 - Current
  • Team leader, cash and sales, timekeeping, inventory count, labor diagnostics, team trainer
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.

Cashier

Walgreens
05.2023 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Bartender

Club Charleys
10.2019 - 03.2021
  • Bartending, cocktailing, security, stage setup
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Team lead

Java Espress
03.2018 - 05.2020
  • Making Recipes, making coffee, inventory ordering, cash and sales deposits, problem solver ordering
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.

Education

Diploma -

Pocatello High School
Pocatello, ID
01.2012

Skills

  • Management experience
  • Critical thinker
  • Fast paced
  • Dependable
  • Team player
  • Problem solver
  • Attention to detail
  • Customer focus
  • Coaching and mentoring

Awards

Reigning 2021 Ms. Club Charleys

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Cashier

Walgreens
05.2023 - 05.2024

Bartender

Club Charleys
10.2019 - 03.2021

Team lead

Java Espress
03.2018 - 05.2020

Team lead

Jack in the box
07.2013 - Current

Diploma -

Pocatello High School

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