Betsy Santiago
Lawrence,MA
Summary
Dedicated Personal Care Assistant with strong customer service skills. Expertise in assisting clients with daily living activities, enhancing their quality of life through effective communication and problem-solving.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Personal Care Assistant
Tempus Unlimited
Lawrence, Massachusetts
07.2016 - Current
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Accompanied clients to medical appointments and provided transportation services when necessary.
Merchandise Manager
Dollar Tree
Lawrence, Massachusetts
06.2021 - 12.2024
- Developed product assortments based on sales analysis and customer feedback.
- Oversaw inventory management processes to minimize stock discrepancies and losses.
- Trained team members on merchandise presentation techniques to enhance customer experience.
- Enhanced visual merchandising standards to create appealing in-store displays.
- Created seasonal and promotional displays to maximize sales and profits.
- Provided ongoing training for staff members on how best to utilize merchandise resources.
Merchandise Associate
Dollar Tree
Methuen, Massachusetts
01.2017 - 06.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Assisted in organizing inventory to enhance stock visibility and accessibility.
- Collaborated with team members to ensure timely stock replenishment and product displays.
- Executed visual merchandising strategies to optimize product presentation and drive sales.
- Responded to customer inquiries effectively, enhancing overall customer satisfaction.
- Participated in promotional events to increase store traffic and boost sales.
Shift Leader
Popeyes® Louisana Kitchen
Chelmsford, Massachusetts
01.2013 - 03.2017
- Coordinated shift activities to ensure efficient operations and optimal team performance.
- Resolved operational issues promptly to minimize disruptions during busy shifts.
- Maintained cleanliness and organization of the kitchen and dining areas.
- Supported management in enforcing company policies and procedures.
- Mentored new hires to accelerate their onboarding process.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
Dietary Aide
Holy Family Hospital
Methuen, Massachusetts
04.2013 - 12.2016
- Assisted in meal preparation, ensuring adherence to dietary guidelines and patient preferences.
- Supported food service operations by organizing and distributing meals efficiently.
- Collaborated with kitchen staff to streamline food preparation processes and improve service delivery.
- Monitored food inventory levels and reported shortages to maintain supply continuity.
- Ensured compliance with food safety standards during meal preparation and serving.
- Provided compassionate support to patients during meal times, enhancing their dining experience.
- Documented patient dietary preferences and restrictions accurately for meal planning.
- Maintained cleanliness of food preparation areas, promoting a hygienic work environment.
- Trained new dietary aides on food service protocols and safety procedures.
- Participated in team meetings to discuss patient needs and improve service quality.
- Assisted with the setup of dining areas, ensuring a welcoming environment for patients.
Education
GED -
Lawrence High
Lawrence, MA04-1998
Skills
- Customer service
- Visual merchandising
- Inventory management
- Cash register operation
- Stock organization
- Training development
- Problem solving
- Effective communication
- Time management
- Attention to detail
Languages
Spanish
Professional
English
Professional
Certification
HHA 2014
Timeline
Merchandise Manager
Dollar Tree
06.2021 - 12.2024
Merchandise Associate
Dollar Tree
01.2017 - 06.2021
Personal Care Assistant
Tempus Unlimited
07.2016 - Current
Dietary Aide
Holy Family Hospital
04.2013 - 12.2016
Shift Leader
Popeyes® Louisana Kitchen
01.2013 - 03.2017
GED -
Lawrence High