BETSYE BISHOP
Ringgold,GA
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dispatcher
BELLS TOWING & RECOV
Ringgold, GA
06.2021 - Current
- Directed dispatching, routing and tracking of 5 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 20 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Procedure Scheduler
Consultants In Pain Management
Chattanooga, TN
12.2020 - 05.2022
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Logistics Manager
United Rentals
Chattanooga, TN
08.2019 - 09.2020
- Coordinated dispatching of 12 drivers to accomplish daily delivery requirements.
- Kept corporate departments and customers updated on critical shipments.
- Worked with vendors to schedule more than 50 daily pickups and 100 weekly deliveries.
- Directed shipping and receiving of wide range of products daily.
Dispatcher/Office Manager
Doug Yates Towing And Recovery
Chattanooga, TN
06.2005 - 08.2019
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Directed dispatching, routing and tracking of 30 fleet vehicles.
- Dispatched on average, 90 calls per day.
Education
High School Diploma -
Ringgold High School
Ringgold, GA06.1982
Skills
- Dispatch Recordkeeping
- Route Planning and Adjustment
- Job Specification Review
- Effective Communication
- Service Requests
- Resource Coordination
- Client Interactions
- Service Vehicle Dispatch
- Personnel Monitoring
- Customer File Maintenance
- Team Work Scheduling
- Work Crew Dispatch
- Dispatching Field Personnel
- Delivery Procedures
- Recordkeeping Requirements
- Emergency Assistance
- Vendor Contracts
- Closing Tickets
- Digital Dispatch
- Delegating Work
- Driver Relations
- Persuasive Negotiations
- Trucking Dispatching
- Special Requests
- Prioritizing Calls
- Roadside Assistance
- Office Supplies and Inventory
- Corrective Actions
- Team Guidance and Direction
- Administrative Duties
- Onsite Visits
Certification
- National TIM Responder Training Program
- Medical Review Officer Training -
Timeline
Dispatcher
BELLS TOWING & RECOV
06.2021 - Current
Procedure Scheduler
Consultants In Pain Management
12.2020 - 05.2022
Logistics Manager
United Rentals
08.2019 - 09.2020
Dispatcher/Office Manager
Doug Yates Towing And Recovery
06.2005 - 08.2019
High School Diploma -
Ringgold High School