BETSY CRUZ
Norcross,GA
Summary
Proven leader in customer service and financial records management, excelling in roles at CHEQUE EXPRESS INC and other companies. Enhanced team performance and customer satisfaction through effective problem-solving and relationship building. Demonstrated reliability and critical thinking, leading to improved operational efficiency and positive customer experiences.
Overview
3
3
years of professional experience
Work History
Cashier Assistant
CHEQUE EXPRESS INC
09.2023 - Current
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned and sanitized cashier workstation and scanning area.
- Worked with other associates to support cashiers and management needs.
Cashier Team Lead
AMAZING WINGS
04.2023 - 09.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Cashier Team Lead
SOUTHERN THRIFT MAKER
06.2021 - 09.2022
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Education
High School Diploma -
Norcross High School
Norcross, GA07.2023
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Patience and Empathy
- Reliability and punctuality
- Critical Thinking
- Relationship Building
- Front Desk Operations
- Line Management
- Financial records management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Assistant
CHEQUE EXPRESS INC
09.2023 - Current
Cashier Team Lead
AMAZING WINGS
04.2023 - 09.2023
Cashier Team Lead
SOUTHERN THRIFT MAKER
06.2021 - 09.2022
High School Diploma -
Norcross High School
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