Ngoc Phu Nguyen
Cypress
Summary
Walmart and Circle K benefit from contributions to front-end operations, including self-checkout hosting, refund handling, and customer assistance. These roles demand attention to detail, efficiency, and a customer-centric approach to ensure seamless transactions and positive customer experiences. Currently pursuing studies at Cypress Ranch High School with a focus on accounting and finance, complemented by coursework in international business and tax law at Lone Star College-CyFair. Bilingual in Vietnamese and English, with a growing interest in financial systems and cybersecurity fundamentals, aiming to enhance operational processes and build expertise in payment solutions.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise, and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Honest Cashier skilled at managing money, merchandising stock, and assisting customers with locating desired items. Excellent oral and written communication, listening, and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Enthusiastic retail professional with hands-on experience in customer service, payment processing, and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Cashier Assistant
Checkoutstore
Cypress
08.2025 - Current
- Assisted customers with product inquiries and checkout processes.
- Maintained clean and organized checkout area for customer convenience.
- Handled cash transactions accurately and securely during busy shifts.
- Provided accurate cash register operations, including accepting payments and providing change.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Swept and mopped front end during shifts to maintain professional appearance.
- Answered customers' questions concerning location, price and use of merchandise.
Teacher's Assistant volunteer
St. Elizabeth Ann Seton Catholic Church
Cypress
09.2021 - Current
- Assisted teachers in preparing lesson plans and instructional materials.
- Supported classroom management by monitoring student behavior and engagement.
- Facilitated small group activities to enhance student learning experiences.
- Provided one-on-one assistance to students needing additional support.
- Participated in training sessions to improve teaching strategies and techniques.
- Supervised children and participated with children in activities.
Front end checkout/Customer Service Representative
Walmart
Cypress
08.2024 - 08.2025
- Provide customer service through checkout, returns, refunds, gift card transactions, and money transfers.
- Operate registers accurately, assist with bagging, and maintain clean, organized checkout areas.
- Support team operations by handling customer needs efficiently and helping with store tasks when needed.
- Processed customer transactions efficiently and accurately at a busy retail location.
- Handled returns and exchanges while adhering to store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Assisted customers with product inquiries and provided exceptional service daily.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Contacted customers about potential service upgrades, new services and account changes.
Store Employee, customer service, checkout, refund
Circle K
09.2023 - 06.2025
- Delivered fast, friendly service in a high-volume convenience store.
- Processed payments, refunds, and customer inquiries.
- Assisted with restocking, cleaning, and ensuring store safety standards were met.
Education
Business
Lone Star College-CyFair
Cypress, Tx 08.2024 - 09.2025
Yes - Accounting and Finance
Cypress Ranch High School
Cypress, TX 09.2020 - 06.2024
No -
Houston Community College
HoustonSkills
- Money Transfer
- Payments
- Bill Paying
- Money Orders
- Customer Service Management
- Gift Cards
- Credit Cards
- Smartphones
- Upselling
- ADONET
- Value Selling
- Oil and Gas Services
- Customer Experience Transformation
- New Hire Training
- Managerial Finance
- Quantitative Finance
- Marketing Communications
- Customer Retention
- Cash Reconciliation
- Financial Transaction Processing
- Oral Communication
- General Cleaning
- Product Promotion
- Sales Promotion
- Sales Operations
- Signs
- Problem Solving
- Customer Loyalty
- Handwork
- Critical Thinking
- Customer Experience
- Cashiering
- Soft Skills
- Refunds
- Refund
- Checkout
- Mathematics
- Greeting Customers
- Communication
- TABC Certified
- Veper
- Consumer Services
- Oil and Gas
- Post-Sales Support
- Retail
- Customer Service
- Learning
- Adobe Photoshop
- Money matter
- Accounting
- Customer service
- Cart return
- Store cleaning
- Product scanning
Certification
- Mastering Conversations in Retail Sales – LinkedIn
- Retail Customer Service – LinkedIn
- Retail Sales Foundations – LinkedIn
- Leadership – University of Illinois Urbana-Champaign
- Digital Body Language – LinkedIn
- Cybersecurity Upskilling – LinkedIn
- Texas UST Class C Operator Training – PASS Training (Oct 2024, exp. Oct 2027)
- Texas UST Class C Operator Training – PASS Training (Sep 2023, exp. Sep 2026)
Volunteer Experience
- Teacher Assistant, St. Elizabeth Ann Seton Catholic Church, Paperwork, Hand out food
- Alter server, St. Elizabeth Ann Seton Catholic Church
Personal Information
Date of Birth: 06/13/05
Open To Hybrid
True
Timeline
Cashier Assistant
Checkoutstore
08.2025 - Current
Business
Lone Star College-CyFair
08.2024 - 09.2025
Front end checkout/Customer Service Representative
Walmart
08.2024 - 08.2025
Store Employee, customer service, checkout, refund
Circle K
09.2023 - 06.2025
Teacher's Assistant volunteer
St. Elizabeth Ann Seton Catholic Church
09.2021 - Current
Yes - Accounting and Finance
Cypress Ranch High School
09.2020 - 06.2024
No -
Houston Community College
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