Bettina Ward
Melbourne,FL
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
15
15
years of professional experience
Work History
Retail Sales Associate
Space coast Harley davidson
Palm Bay, FL
01.2021 - 08.2024
- Stocked shelves with merchandise according to company standards.
- Handled customer complaints in a professional manner.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Promoted special offers and discounts to encourage additional purchases.
- Kept informed about new products arriving at the store on a regular basis.
- Demonstrated knowledge of store products and services.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Offered suggestions for additional items that may be of interest to customers.
- Provided product information and answered customer questions.
- Operated point-of-sale systems accurately to process payments from customers.
- Inspected purchased items for defects before handing them over to customers.
- Completed transactions in an efficient manner while providing excellent customer service.
- Assisted customers with finding the right product for their needs.
Food Supervisor
Aramark
Rockledge, Florida
01.2020 - 12.2021
- Supervised, trained and evaluated kitchen staff on proper food handling techniques and safety procedures.
- Prepared weekly work schedules for kitchen staff according to budgeted labor costs.
- Inspected kitchens and storage areas for cleanliness, temperature control and organization.
General Manager
SUBWAYRestaurants
Palmbay, FL
02.2010 - 09.2019
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
- Coordinated special events such as banquets or catering requests according to customer specifications.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Analyzed operational reports to determine trends related to labor costs or customer satisfaction ratings.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
Education
High School Diploma -
Satellite Senior High School
Satellite Beach, FL06-1995
Skills
- Regulatory Compliance
- Display Setup
- Order Processing
- Money Handling
- Loss Prevention
- Customer Service
- Suggestive Selling
- Customer Assistance
- Cash Handling
- Teamwork and Collaboration
- Product Knowledge
- POS system operations
- Sales goal achievement
- Cash Register Operation
- Problem-Solving
- Upselling strategies
- Flexible Schedule
Timeline
Retail Sales Associate
Space coast Harley davidson
01.2021 - 08.2024
Food Supervisor
Aramark
01.2020 - 12.2021
General Manager
SUBWAYRestaurants
02.2010 - 09.2019
High School Diploma -
Satellite Senior High School