Betty Alexander
BIRMINGHAM,AL
Summary
Results-driven Operations Manager with a proven record in streamlining workflows and enhancing team performance. Expertise in problem-solving and resource optimization, leading to improved operational efficiency and customer satisfaction.
Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and known for fostering collaboration and empowering teams.
Overview
7
7
years of professional experience
Work History
Operations Manager
Brookwood Baptist Medical Center
Birmingham, AL
05.2019 - Current
- Streamlined daily operations, enhancing workflow efficiency across departments.
- Leads cross-functional teams in process improvement initiatives to optimize resource allocation.
- Develops and implements training programs for staff, improving operational competencies.
- Analyzes operational data to identify trends and drive strategic decision-making.
- Supervises operations staff and keeps employees compliant with company policies and procedures.
- Empowers employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Manages inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Leads hiring, onboarding, and training of new hires to fulfill business requirements.
- Enhances customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversees facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitates smooth collaboration between departments through clear communication channels.
- Achieves higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handles staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Fosters collaboration between clinical and administrative teams to enhance patient care delivery.
Education
High School Diploma -
Charles B. Glenn High School
Birmingham, ALSkills
- Operations management
- Project management abilities
- Operational efficiency
- Inventory management
- KPI tracking
- Customer relationship management
- Workflow optimization
- Schedule management
- Performance management
- Team leadership
- Staff management
- Staff training
- Problem-solving
- Decision-making
- Conflict resolution
Timeline
Operations Manager
Brookwood Baptist Medical Center
05.2019 - Current
High School Diploma -
Charles B. Glenn High School