Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Quote
Timeline
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Betty Armand

Betty Armand

Randallstown,MD

Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant to the Director

Maryland Legal Aid
07.2023 - 08.2024
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
  • Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues and clients.
  • Streamlined office operations by implementing efficient administrative processes and procedures.

Senior Administrative Secretary

Northside Hospital
02.2023 - 06.2023
  • Facilitated training sessions for junior staff members on various administrative tasks, enhancing their skills while increasing overall team efficiency.
  • Organized and maintained comprehensive filing systems, allowing for easy retrieval of important documents and efficient recordkeeping.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Prepared flawless emails and technical memorandums upon direction of immediate supervisor.
  • Managed filing system, entered data and completed other clerical tasks.

Contact Center Tax Representative

IRS Tax
01.2022 - 01.2023
  • Provided ongoing support for clients during audits, effectively resolving issues as they arose.
  • Assisted in the preparation of complex tax returns for individuals, businesses, and non-profit organizations.
  • Reduced audit risks by diligently reviewing financial records and identifying potential discrepancies.
  • Developed strong relationships with clients, resulting in high retention rates and increased referrals.
  • Streamlined tax filing processes for improved efficiency, ensuring all deadlines were met without errors.

Estimating Administrative Assistant

HBW Construction
06.2018 - 12.2021
  • Streamlined office operations by implementing efficient administrative systems and processes.
  • Optimized office workflow by implementing document management systems that increased accessibility of important files and records for team members.
  • Collaborated with cross-functional teams to drive project success and ensure seamless communication across the organization.
  • Implemented new employee onboarding processes that expedited integration into the workplace environment.
  • Assisted in recruitment efforts by screening resumes, scheduling interviews, conducting reference checks, leading to quality hires.

Education

Associate of Science - Business Administration And Management

Community College of Baltimore County
Essex
05-2026

Skills

  • Strong Organization
  • Document Preparation
  • File Management
  • Interpersonal Relations
  • Calendar Management
  • Customer Service
  • Office Administration
  • Phone Etiquette
  • Office Management
  • Meticulous attention to detail

Certification

  • ProCore Certified
  • CPR/AED Certification

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time off4-day work week

Quote

Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama

Timeline

Administrative Assistant to the Director

Maryland Legal Aid
07.2023 - 08.2024

Senior Administrative Secretary

Northside Hospital
02.2023 - 06.2023

Contact Center Tax Representative

IRS Tax
01.2022 - 01.2023

Estimating Administrative Assistant

HBW Construction
06.2018 - 12.2021

Associate of Science - Business Administration And Management

Community College of Baltimore County

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Betty Armand