Jaia Lloyd
Baltimore
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Psychiatric Rehabilitation Counselor
University of Maryland Medical Systems
2024 - Current
- Manage a caseload of 10–15 members, providing individualized support and coordinating personalized rehabilitation plans to promote recovery and independence.
- Provided crisis intervention support, effectively de-escalating situations and ensuring patient safety.
- Facilitate group and one-on-one sessions focused on members’ mental health goals, skill development, and community integration.
- Collaborate with multidisciplinary treatment teams to ensure cohesive, client-centered care and measurable progress.
- Maintain thorough and organized member documentation in EPIC to track participation, outcomes, and treatment effectiveness.
- Coordinate off-site visits and community-based activities that reinforce members’ personal, social, and vocational goals.
Neurobehavioral Unit Clinical Assistant
Kennedy Krieger Institute
2023 - 2024
- Collected behavioral data at 15, 30, and 60-minute intervals to monitor patient progress and guide individualized treatment interventions.
- Managed and de-escalated challenging behaviors to maintain safety for patients and staff in a high-acuity inpatient setting.
- Facilitated morning and evening activities of daily living (ADLs), and supported patients in completing an educational curriculum tailored to their developmental level.
- Mentored new clinical assistants on best practices in patient interaction and office protocols.
- Responded to emergency backup calls, providing immediate crisis intervention and behavioral support as a first responder.
- Collaborated with interdisciplinary treatment teams to share behavioral insights, implement treatment strategies, and ensure consistent, patient-centered care for children aged 6–17.
Visual Merchandising Supervisor
JD Sports
2020 - 2023
- Supervised and trained staff to deliver exceptional customer service while maintaining smooth daily operations.
- Designed and executed visual merchandising and marketing strategies to drive sales and enhance store presentation.
- Managed inventory control, shipment processing, and fulfillment of online orders to optimize efficiency and accuracy.
- Oversaw payroll closing procedures and ensured compliance with company standards.
- Conducted regional store visits to assess visual compliance, provide performance feedback, and support staff development.
Psychology Intern
Rosemary Anderson and Associates
2023 - 2023
- Facilitated weekly group sessions for a cohort of 12 seventh- and eighth-grade girls, promoting personal growth, self-esteem, and healthy decision-making.
- Collaborated with fellow facilitators to plan, develop, and implement engaging lesson plans tailored to youth needs and group dynamics.
- Reported lesson plans and group outcomes to the direct supervisor, receiving feedback on techniques to improve future sessions.
- Fostered a safe, supportive, and inclusive environment that encouraged participation and open discussion.
- Served as a positive mentor and role model, helping participants develop social and emotional skills.
Undergraduate Legal Student Intern
Maryland Legal Aid
2022 - 2022
- Assisted in preparing legal documents and correspondence for client cases.
- Organized case files and maintained accurate records for efficient access.
- Collaborated with attorneys to prepare for client meetings and hearings.
- Managed scheduling of appointments and maintained attorney calendars.
- Provided administrative support in a fast-paced legal environment to enhance workflow efficiency.
- Supported case preparation by maintaining accurate records, and coordinating with court personnel and clients.
Education
Bachelor of Science - Psychology
Morgan State University
Baltimore, MD05.2023
High School Diploma -
St. Pauls School For Girls
Brooklandville, MD06.2018
Skills
- Behavior Management
- Data Collection
- Training & Development
- Team Collaboration & Coordination
- Culture Development
- Patient/Client Advocacy
- Conflict resolution
- Client engagement
- Individualized treatment planning
- Documentation & Record Keeping (EPIC,Carelon)
Certification
- Graduate-Level Industrial & Organizational Psychology Generalist Certificate – The Chicago School of Professional Psychology, 2025
Timeline
High School Diploma -
St. Pauls School For Girls
Psychiatric Rehabilitation Counselor
University of Maryland Medical Systems
2024 - Current
Neurobehavioral Unit Clinical Assistant
Kennedy Krieger Institute
2023 - 2024
Visual Merchandising Supervisor
JD Sports
2020 - 2023
Psychology Intern
Rosemary Anderson and Associates
2023 - 2023
Undergraduate Legal Student Intern
Maryland Legal Aid
2022 - 2022
Bachelor of Science - Psychology
Morgan State University