Betty Baggett
Cincinnati,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Graybar
05.2022 - 06.2023
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Established solid relationships with taxpayers by addressing inquiries promptly while demonstrating knowledge of current tax laws.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
Security Officer
Aegis Protective Services
01.2017 - 05.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Security Officer
Securitas Security Services USA
08.2012 - 01.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
STNA - Nursing
Balizza Healthcare Solutions
Cincinnati, OH05.2024
Associate of Applied Science - Criminal Justice
Lincoln College of Technology
Cincinnati, OH06.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Follow-up skills
- Documentation
- Clerical Support
- Filing
- Report Writing
- Detail Oriented
- Patient Care
- Reliable team player
Timeline
Customer Service Representative
Graybar
05.2022 - 06.2023
Security Officer
Aegis Protective Services
01.2017 - 05.2022
Security Officer
Securitas Security Services USA
08.2012 - 01.2017
STNA - Nursing
Balizza Healthcare Solutions
Associate of Applied Science - Criminal Justice
Lincoln College of Technology
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