Beatriz Barrera
Oklahoma City
Summary
Hi! My name is Beatriz, but everyone knows me as Betty! :) I was born in Washington D.C., but I’ve been raised in Oklahoma since I was 5. I am a mother of 1! I am a very energetic, positive, outgoing, and confident young lady. I am a very sociable person. I realized that during my first job in the customer service/sales industry. I like cooperating and helping out whenever I can. I can adjust to any environment. I am highly motivated & committed. I am flexible. I 100% give my all to anything I do. Always a team player!
Overview
9
9
years of professional experience
Work History
BDC Agent / Salesperson
DAVID STANLEY CHEVROLET
Oklahoma City
02.2019 - Current
- My job responsibilities as BDC Agent are to make outbound and answer inbound phone calls, send texts and emails.
- Answer internet leads and respond to them correctly in a fast timed manner.
- Set appointments for customers to come to the dealership to purchase their vehicles.
- Explain the car shopping process and help guide clients with pre-approval information.
- Giving quotes to make phone deals for out of state clients.
- Following up with all my client base.
- Meet quota for my commission and bonuses.
- Managed customer inquiries through phone and email communication daily.
- Great Customer Service and Communication skills.
- Computer knowledge, typing and reading.
- Understand and meet all my clients needs.
- My job responsibilities as a Salesperson were to study all new and pre-owned vehicles to be able to explain any questions and concerns to my clients.
- Go on test drives, as well as perform vehicle presentations.
- Explain how approvals work, Handle all front end paper work, make sure my clients understood every form and prepare to take them back to our finance department.
- Follow up with customers and help with vehicle services as well.
- Help out with Referrals.
- Meet car sale quota every month to get my Salary and Commission.
- Assisted in maintaining organized customer records for follow-up communications.
- Addressed customer complaints promptly to ensure positive experiences.
- Performed data entry tasks related to BDC operations including entering appointment details into CRM software.
Insurance Agent - CIG
INSURICA
Oklahoma City
11.2023 - 05.2024
- Developed customized insurance plans for clients based on individual needs.
- Reviewed and assessed client insurance applications for accuracy and completeness.
- Educated clients on policy features, benefits, and coverage options.
- Collaborated with underwriters to ensure timely policy approvals and renewals.
- Responded to customer inquiries and problems to promote great service.
- Assessed customer risk levels and recommended appropriate coverage options.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Sales Representative
MetroPCS Authorized Dealer
Bethany
10.2017 - 02.2019
- A few of my responsibilities were to Help customers with questions, concerns and any comments about our electronic devices.
- Cash out customers with their phone bills or cash out any operations having to do with our/their cellular service.
- Order cases for our electronics, be in charge of inventory, cleaning, opening and closing the store, and sell electronic devices.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Collected and processed payments.
- Identified prospects' needs and developed appropriate responses along with information on fitting products and services.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Achieved 100% of the goal through suggestive selling and upselling.
- Answered customer telephone calls promptly and in an appropriate manner.
- Maintained inventory levels and organized stock for efficient product access.
- Assisted customers in selecting mobile plans and devices to meet needs.
- Educated customers on device features and service benefits for informed decisions.
- Processed customer transactions accurately using point-of-sale systems.
- Trained new staff on sales techniques and company policies for consistent service.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Crew Member
Cold Stone Creamery
Oklahoma City
02.2016 - 08.2016
- Utilized all machinery and equipment while observing various safety precautions and practices.
- Ensured the cleanliness of the restaurant and that counters and tables were properly sanitized.
- Adhered to company safety standards, including food quality and sanitation procedures.
- Maintained an atmosphere of enthusiastic customer service.
- Developed knowledge about products and sales items to answer shoppers' questions.
- Maintained appropriate professional relationship with union officials.
- Routinely removed trash and debris from restaurant.
- Maintained clean dining room, lobby and service areas at all times.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Supervised, trained and developed team members in accordance with company policies and procedures.
Education
High School Diploma -
Epic One On One Charter High School
Oklahoma City, OK01.2018
Skills
- SALES
- CUSTOMER SERVICE
- Upselling
- Medical Terminology
- Cold Calling
- Spanish
- English
- Communication Skills
- Typing
- Positive and friendly
- Product knowledge
- Problem solving strength
- People-oriented
- Customer relations
- Sales expertise
- Interpersonal communication skills
- Natural leader
- Trusted key holder
- Active listening skills
- Quick learner
- Goal-oriented
- Customer-oriented
- Exceptional communication skills
- Creative problem solver
Languages
Spanish, Expert
<Enter your own>
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Place of Birth: Washington, D.C.
Timeline
Insurance Agent - CIG
INSURICA
11.2023 - 05.2024
BDC Agent / Salesperson
DAVID STANLEY CHEVROLET
02.2019 - Current
Sales Representative
MetroPCS Authorized Dealer
10.2017 - 02.2019
Crew Member
Cold Stone Creamery
02.2016 - 08.2016
High School Diploma -
Epic One On One Charter High School