Betty Carroll
Fayetteville,AR
Summary
Professionally driven conflict research analyst with the energetic charisma that can support, drive, and most importantly bring service to any team and organization with a proven track record for successful outcomes. Type A initiative combined with excellent time management and case management experience, Effective communicator/multitasker with proven analytical and prioritizing ability to effectively identify issues and provide valuable solutions with team members, and clients while exceeding expectations and meeting performance standards. Professional, ethical, with the ability to analyze compliance issues while thinking strategically and maintaining confidential information.
Overview
19
19
years of professional experience
Work History
Analyst, Designer
Expressions LLC
Fort Smith, AR
01.2019 - 01.2024
- Product design and client coordination while effectively communicating to meet expectations and upholding company standards.
- Performed accounts receivable and inventory control.
- Excelled in team atmospheres and leadership administering training to new employees.
- System operations that included inputting orders daily, weekly and monthly intervals.
- Completion of daily fulfillment of orders and inventory processing to meet daily requirement’s and cutoff times that exceeded all expectations.
- Performed inventory regularly with efficiency.
Office Administrator and Data/Insurance Billing Analyst
Dr. Cecil Gaby Pediatrics
Fort Smith, AR
01.2005 - 01.2017
- Office administration assisting doctor with patient intake for doctor visits, calling prescriptions to pharmacy, ADHD intake forms, prior authorizations and private insurance or Medicaid billing.
- Thoroughly analyzed Medicaid and insurance billing to insure complete and accurate billing codes for services.
- Verified and validated billing ensuring consistent claim processing to manage documentation, HIPAA/ EVV compliance and audits.
- Proactively monitored daily staffing, work flow, performance and assigning duties as appropriate while helping to fill in gaps.
- Point of care documentation.
- Analysis of insurance or Medicaid denials.
- Assisted doctor with patient visits.
- Filed prior authorizations for doctor care, and pharmacies needing prior authorizations.
- Input parent/patient intake forms for ADHD.
- Maintained standards and compliance for HIPAA/EVV to insure consistent claim processing and audits.
- Oversaw scheduling of office staff, workflow, evaluations, assigning duties and filling in gaps to ensure quality.
- Train and educate staff on changes or new policies of compliance and ethics to ensure there is no HIPAA or EVV violations.
Education
Doctoral In PsyD - Mediation/Conflict resolution and research/analysis
University of Arizona
Tucson, Arizona09.2025
Masters in Psychology - Mediation/Conflict Resolution research/analysis
University of Rockies
Colorado04.2018
Bachelor of Science - Criminal Justice Emphasis in administration, criminal law and procedures, communication and research
University of Arkansas
Fort Smith12.2013
Associate of Arts - social sciences and applied studies
University of Arkansas
Fort Smith01.2011
Skills
- Data Analysis
- Staff Scheduling
- Team Management
- Leadership
- Employee Evaluations
- Data Research
- Gathering
- Excellent Written Communication
- Excellent Verbal Communication
- Team Leadership
- Project Management
- Inventory Management
- Microsoft Suite
- Word
- Excel
- Outlook
- PowerPoint
- Proven Writing
- Research
- Communication Skills
- Time Management
- Case Management
- Process Improvement
- Risk Mitigation
- Medical Terminology
- Microsoft Office Suite
- Research Analysis
- Scripto-Competence
- Descriptive Analytics
Professional Highlights
- Graduating Summa Cum Laude with a doctorate degree in PsyD with specialization in Mediation/Conflict Resolution
- Executed and performed data analysis resulting in $12000.00 of lost revenue being recovered from appeals and correcting billing errors with appropriate service codes, positively impacting personnel and exceeding employer expectations.
- Monitored in-house inventory resulting in Implementing an effective/cost saving inventory system, meeting and exceeding completion timelines of projects.
- Performed research resulting in a dissertation of the rates of recidivism verses lack of parole support and cost factors
- Produced visually appealing PowerPoints/dashboards with data analysis to provide recommendations and insights leading to improved billing between insurance providers and company services rendered
Timeline
Analyst, Designer
Expressions LLC
01.2019 - 01.2024
Office Administrator and Data/Insurance Billing Analyst
Dr. Cecil Gaby Pediatrics
01.2005 - 01.2017
Doctoral In PsyD - Mediation/Conflict resolution and research/analysis
University of Arizona
Masters in Psychology - Mediation/Conflict Resolution research/analysis
University of Rockies
Bachelor of Science - Criminal Justice Emphasis in administration, criminal law and procedures, communication and research
University of Arkansas
Associate of Arts - social sciences and applied studies
University of Arkansas