Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Hi, I’m
BETTY CORRALES
Greenfield,IN
Summary
Work History
Seven Corners
Customer Service Advocate
Job overview
- Handled calls and chats pertaining to claim updates, changes to member policies, benefits and eligibility, and preliminarily assisted members in emergency situations outside the country
- Independently responsible to complete research on various issues and respond to inquiries while observing compliance laws and legally mandated privacy standards, including HIPAA
- Researched inquiries through system documentation to determine response to member issues or concerns
- Returned customer inquiries within required timeframe and business protocol or forwarded such to appropriate party
- Responded to inter-departmental inquiries within required timeframe and business protocol
Staples Office Supplies
Customer Service Representative & Sales
Job overview
- Handled inbound calls from individuals & business customers to process orders, requiring suggestive selling of additional products
- Resolved in-depth customer service and delivery-related issues
- Provided inventory, retail store, reward account information, and all such facets of customer service inquiries
Internal Revenue Service
IRS Forms Services Agent
Job overview
- Handled telephone calls on behalf of the IRS's Forms and Publications Dept., often requiring extensive research when customer was not sure of what they were needing to order
- Answering as much as30 calls per hour, with a target rate of120 seconds per call, while providing excellent customer service with a high level of accuracy
LiveOps / ACD Direct
Tele Customer Service Agent
Job overview
- Liveops - Handled inbound sales calls utilizing scripts provided, while obtaining personal and financial information in order to process orders
- Provided Customer Service, empathizing with callers, keeping them focused on the merits of the products the clients sold, often suggesting additional products and/or services and moving for the sale's close
- ACD Direct - Answered incoming calls in relation to donations and fundraising objectives
- Accurately entered information into a secure web-based application
- Answered caller questions through the use of an internal database and processed donations according to each client's specifications
MetLife Financial Services
Financial Services Representative
Job overview
- Sold Life, Disability, Property & Casualty Insurance and Investment Options
- Handled Customer Inquiries, Quotes, Explanation Of Products And Pre-Qualification
- Followed-Up With Underwriting And All Other Parties To Expedite Issuance Of Policies
- Translated Sales Materials & Letters from English to Spanish
Education
Miami Dade CollegeMiami, FL
Associates Degree from Office Systems Technology
01.1991
University Overview
- Previously licensed to Sell Insurance & Investment Products in Indiana
- Expertise in Various Microsoft and Accounting Software Packages
Skills
- Customer relationship management (CRM)
- Complaint resolution
- Administrative support
- Account management
- Microsoft Office Suite
- Fluent in multiple languages
LANGUAGES
English & Spanish
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Advocate
Seven Corners
Customer Service Representative & Sales
Staples Office Supplies
IRS Forms Services Agent
Internal Revenue Service
Tele Customer Service Agent
LiveOps / ACD Direct
Financial Services Representative
MetLife Financial Services
Miami Dade College
Associates Degree from Office Systems Technology
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