Summary
Overview
Work History
Education
Skills
Timeline
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Betty Day

Indianapolis,IN

Summary

Professional driver with focus on delivering exceptional service and ensuring passenger safety. Known for reliability, strong communication skills, and adaptability in changing conditions. Collaborative team player who works well with others and consistently achieves results.

Overview

22
22
years of professional experience

Work History

Rideshare Driver

Uber And Lyft
03.2016 - 08.2024
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Adhered to all safety regulations and traffic laws while driving.
  • Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
  • Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
  • Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Enhanced customer service by providing prompt and courteous transportation to passengers.
  • Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Achieved top driver status with consistent positive feedback from clients.
  • Boosted my own safety and that of my passengers by adhering strictly to traffic laws and rideshare policies.
  • Enhanced rider satisfaction by providing clean, safe, and friendly traveling environment.
  • Reinforced rideshare company's reputation through professional conduct and exceptional service.
  • Ensured vehicle maintenance was up-to-date, enhancing safety and reliability for all rides.
  • Navigated efficiently through heavy traffic, optimizing ride durations.
  • Provided safe and reliable transportation services to passengers, ensuring timely pick-ups and drop-offs.
  • Utilized feedback from riders to improve service offerings continually.
  • Maintained excellent punctuality for pickups, contributing to high customer ratings.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Observed passengers during the journey and reported any suspicious behavior.
  • Responded with ease to sudden changes in routes and schedules.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Remained calm and poised in emergent situations.
  • Pointed out landmarks and other points of interest to passengers.
  • Followed applicable traffic regulations and traffic laws.
  • Adapted quickly to new city regulations and rideshare platform updates, maintaining compliance and operational efficiency.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.

Door Greeter

Wal-Mart Neighbhood Market
03.2005 - 07.2010
  • Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
  • Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
  • Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
  • Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
  • Upheld company standards for cleanliness and appearance near entrance areas, creating an inviting environment for potential shoppers.
  • Facilitated quick resolution of customer issues by connecting them with knowledgeable staff members or managers as necessary.
  • Played a key role in maintaining high levels of guest satisfaction during holiday seasons or other busy times throughout the year.
  • Increased customer loyalty through genuine interactions that made guests feel valued upon entering the store.
  • Demonstrated adaptability by effectively greeting guests at various store locations as needed, ensuring a seamless experience for all customers.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.

Warehouse Worker

Estes Design
07.2005 - 04.2010
  • Executed loading and unloading tasks for material movement.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Optimized storage space, rearranging items to better utilize available square footage.

General Cleaner

Temporary Agency
03.2006 - 05.2008
  • Enhanced workplace cleanliness by thoroughly dusting, sweeping, and mopping all areas.
  • Improved facility hygiene through diligent sanitization of high-touch surfaces and restrooms.
  • Emptied trashcans and transported waste to collection areas.
  • Upheld company standards for cleanliness and sanitation by consistently following prescribed protocols and procedures.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Assisted in the successful completion of corporate events by ensuring clean, well-presented spaces for attendees'' comfort and enjoyment.
  • Supported inventory management with timely replenishment of cleaning supplies when necessary, avoiding stock shortages.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Order Picker

Amazon
04.2002 - 06.2002

Education

None - General Studies

Curpus Attack High
11th & Dr Martin Luther King St
05.1968

Skills

    Indianapolis skill center airport Indianapolis

    Welding, Mig , Tig and arch welding 1973-74

Timeline

Rideshare Driver

Uber And Lyft
03.2016 - 08.2024

General Cleaner

Temporary Agency
03.2006 - 05.2008

Warehouse Worker

Estes Design
07.2005 - 04.2010

Door Greeter

Wal-Mart Neighbhood Market
03.2005 - 07.2010

Order Picker

Amazon
04.2002 - 06.2002

None - General Studies

Curpus Attack High

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Betty Day