Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Betty Dungan

Crestview,FL

Summary

Skilled Field Service Technician with background in diagnosing, repairing and optimizing a variety of equipment. Strengths include troubleshooting skills, ability to work independently, and strong customer service orientation. Previous experience has led to improved machine functionality, increased client satisfaction and minimized downtime through timely, efficient service.

Overview

16
16
years of professional experience

Work History

Field Service Technician

Redbox
Chicago, IL
11/19/09 - Current
  • Replaced faulty parts or components following diagrams or blueprints.
  • Performed routine maintenance on machinery to ensure optimal performance.
  • Collaborated with other technicians to resolve complex issues quickly and efficiently.
  • Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
  • Completed all necessary paperwork for service calls in a timely manner.
  • Responded promptly to emergency service requests from clients.
  • Disassembled defective machines for repair or replacement of parts.
  • Prepared detailed reports documenting service activities performed on each job site.
  • Inspected and tested mechanical products to locate defects or malfunctions.
  • Performed annual and preventive system service maintenance.
  • Wrote detailed service reports describing work completed, issues and recommendations.

Regional Operations Manager

Storelink
04.2008 - 06.2009
  • Created performance reviews for staff members based on established criteria.
  • Oversaw hiring process for new employees in order to ensure compliance with company standards.
  • Conducted regular meetings with staff members to discuss progress, challenges, and goals.
  • Recruited and trained employees to enable adherence to common standards and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

High School Diploma -

George W Long High School
Skipperville, AL
05-1986

Skills

  • Equipment Inspection
  • Safety assessment
  • Technical Troubleshooting
  • Project Management
  • Preventive Maintenance
  • Customer Service
  • Repair and Installation
  • Vehicle Maintenance

References

References available upon request.

Timeline

Regional Operations Manager

Storelink
04.2008 - 06.2009

Field Service Technician

Redbox
11/19/09 - Current

High School Diploma -

George W Long High School

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Betty Dungan