Betty Fendlason
Clinton,MS
Summary
Flexible hard worker ready to learn and contribute to team success.
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Communicative and team player oriented with skills in coaching and task delegation.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
5
5
years of professional experience
1986
1986
years of post-secondary education
1
1
Certification
Work History
Service Manager
Logan’s Roadhouse
Flowood, MS
02.2021 - Current
- Oversee daily operations ensuring excellent customer service experience.
- Trained and mentored staff on service protocols and best practices.
- Managed liquor inventory levels to maintain supply efficiency
- Hiring for the FOH
- Made sure all paperwork was completed and able to get into schedule apps
- Check stafffing punches each day to ensure payroll would be correctly processed
- Handled schedule for FOH weekly
- Assist with BOH management to ensure opening and closing are completed
Education
McComb High School
McComb, MSSkills
- Customer service
- Staff training
- Inventory management
- Payroll administration
Certification
- Servsafe food and alcohol approved
Timeline
Service Manager
Logan’s Roadhouse
02.2021 - Current
McComb High School