Betty Hebert
Raceland,USA
Summary
Dynamic professional with extensive experience in office administration and client relations, notably at Action Insurance Agency. Proven ability in problem-solving and transcription, achieving efficient service delivery. Adept at managing operations and enhancing customer experiences, leveraging strong phone communication and typing proficiency to drive success.
Overview
31
31
years of professional experience
Work History
Full Time Homemaker/Independent Contractor
Self Employed
Raceland, Louisiana
09.2012 - Current
- Oversaw financial and medical care for disabled brother and mother, ensuring their needs were met.
- Supported homeschooled daughter with daily educational tasks, fostering her academic growth.
- Executed mystery shopping evaluations to evaluate and enhance customer service quality.
- Completed various typing tasks to support office operations. with typing speed of 55 WPM.
Insurance Agent/office manager
Action Insurance Agency
Thibodaux, USA
01.2001 - 01.2012
- Managed insurance agency operations, enhancing service delivery and client satisfaction.
- Sold various insurance policies tailored to client needs.
- Advised clients on appropriate insurance coverage, limits, and regulatory compliance.
- Oversaw office management tasks, streamlining processes to improve organizational efficiency.
- Administered payroll processes for timely employee compensation.
- Executed accounts receivable and payable functions, ensuring financial accuracy and timely reporting.
- Executed accurate transcription of audio recordings to ensure clarity. accurately and promptly.
- Typed at 55 words per minute to enhance productivity.
Cashier/manager
Wag a Pak Confidence Store
Thibodaux, USA
01.1998 - 01.2001
- Oversaw daily store management, optimizing workflow and improving customer experience.
- Executed cashier duties accurately and efficiently, contributing to positive customer service.
- Managed convenience store operations, ensuring seamless transactions and enhancing overall service quality.
- Conducted regular inventory checks to maintain stock levels and reduce discrepancies.
Insurance agent/ administrative duties
Direct General Insurance Agency
Thibodaux, USA
01.1995 - 01.1998
- Sold insurance policies while coordinating office operations.
- Engaged and assisted clients using strong phone skills to enhance customer service.
- Prepared detailed reports documenting sales activities and client interactions.
- Maintained accurate records through efficient transcription of documents.
- Typed documents and reports to ensure proper recordkeeping. at a speed of 40 words per minute to ensure efficient documentation.
Education
Secretary with Legal Background/Diploma -
Delta Junior College
Houma, LA01.1995
Basic Studies -
Thibodaux High School
Thibodaux, LA05-1991
Skills
- Phone communication
- Office administration
- Problem solving
- Data entry
- Typing proficiency
- Team collaboration
- Transcription
- Professional conduct
Timeline
Full Time Homemaker/Independent Contractor
Self Employed
09.2012 - Current
Insurance Agent/office manager
Action Insurance Agency
01.2001 - 01.2012
Cashier/manager
Wag a Pak Confidence Store
01.1998 - 01.2001
Insurance agent/ administrative duties
Direct General Insurance Agency
01.1995 - 01.1998
Secretary with Legal Background/Diploma -
Delta Junior College
Basic Studies -
Thibodaux High School