Open To Work
Betty Jackson
Hockley,TX
Work Preference
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies manage scheduling. Skilled at coordinating busy offices and maintaining professionalism in stressful situations 10+ years
Overview
10
10
years of professional experience
1
1
Diploma
Work History
Patient Representative Specialist
Village Medical
Houston, TX
09.2025 - 2025
- Scheduled and confirmed patient appointments, managing a high volume of calls and inquiries with professionalism and accuracy.
- Coordinated patient referrals and routed documents to appropriate departments, supporting efficient intake processes.
- Performed insurance verification and eligibility checks to ensure accurate patient records and billing.
- Managed patient check-in and check-out, maintaining confidentiality and HIPAA compliance at all times.
- Conducted follow-up calls for no-show appointments, supporting continuity of care and timely scheduling.
- Maintained organized patient charts and exported records as needed for cross-departmental collaboration.
- Processed end-of-shift financial reports and handled patient documentation, including copying and faxing reports.
Patient Service Representative
Kaiser Permanente Hospital
California
02.2010 - 08.2024
- Greeted and prepared patients for appointments, ensuring clarity in procedures and services.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Supported new Patient Service Representatives' orientation process by sharing expertise on office procedures.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Education
Medical Receptionist - Certification
Computer Skills Training - Certification
MTD Business College - Diploma
Skills
Health insurance verification via electronic systems
Scanning
Health insurance verification via real-time eligibility check
Medical administrative support
Patient scheduling
EClinicalWorks
HIPAA
Manual patient registration
Insurance verification
Data entry
ICD Codes
Certification
- CPR Certification
- BLS Certification
- Driver's License
- Medical Receptionist Diploma
Languages
English
Timeline
Patient Representative Specialist
Village Medical
09.2025 - 2025
Patient Service Representative
Kaiser Permanente Hospital
02.2010 - 08.2024