Betty Johnson
Richmond,KY
Summary
Dynamic General Manager with a proven track record at Oak Hospitality LLC, excelling in operations management and strategic planning. Expert in fostering teamwork and enhancing customer satisfaction, I implemented innovative programs that boosted employee loyalty and exceeded sales targets. Strong relationship builder with a focus on problem resolution and team development.
Overview
11
11
years of professional experience
Work History
General Manager
Oak Hospitality LLC (Clarion Pointe Hotel and Red Roof Inn)
Richmond, KY
07.2022 - Current
- Assisted in developing operational strategies to enhance efficiency and productivity.
- Supported team in daily management tasks, ensuring smooth workflow and communication.
- Participated in training sessions to learn company policies and procedures effectively.
- Collaborated with departments to streamline processes and improve customer satisfaction.
- Engaged with staff to foster a positive work environment and encourage teamwork.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Contributed to inventory management, tracking supplies and managing stock levels.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Front Office Supervisor, Breakfast and Ordering
Hampton Inn
Lexington KY
01.2015 - 08.2022
- Supervised front office operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service excellence and operational standards.
- Implemented new scheduling system to optimize staff coverage during peak hours.
- Resolved guest complaints promptly, enhancing overall satisfaction ratings.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Conducted regular performance evaluations to identify areas for staff development and improvement initiatives.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Promoted positive work environment by fostering teamwork among front office staff members.
Assistant Head Housekeeper
Town Place Suites
Lexington KY
07.2015 - 07.2016
- Supervised daily housekeeping operations ensuring adherence to quality standards.
- Developed training programs for new staff, enhancing team performance and service delivery.
- Implemented inventory management system reducing supply costs and improving efficiency.
- Coordinated schedules for housekeeping staff, optimizing resource allocation and workflow.
Education
Certificate in Hospitality -
Jordan College
Flint, MI01-1999
Associate of Arts -
Art Institute of Chicago
Chicago, IL09-1991
High School Diploma -
Northwestern High School
Michigan06-1989
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Relationship building
- Strategic planning
- Workflow planning
Accomplishments
- Supervised team of 15-30 staff members.
- Maintained and improved hotel audits
Timeline
General Manager
Oak Hospitality LLC (Clarion Pointe Hotel and Red Roof Inn)
07.2022 - Current
Assistant Head Housekeeper
Town Place Suites
07.2015 - 07.2016
Front Office Supervisor, Breakfast and Ordering
Hampton Inn
01.2015 - 08.2022
Certificate in Hospitality -
Jordan College
Associate of Arts -
Art Institute of Chicago
High School Diploma -
Northwestern High School