Betty Johnson
Richmond,KY
Summary
Dynamic General Manager with a proven track record at Oak Hospitality LLC, excelling in operations management and strategic planning. Expert in fostering teamwork and enhancing customer satisfaction, I implemented innovative programs that boosted employee loyalty and exceeded sales targets. Strong relationship builder with a focus on problem resolution and team development.
Overview
11
11
years of professional experience
Work History
General Manager
Oak Hospitality LLC (Clarion Pointe Hotel and Red Roof Inn)
07.2022 - Current
- Assisted in developing operational strategies to enhance efficiency and productivity.
- Supported team in daily management tasks, ensuring smooth workflow and communication.
- Participated in training sessions to learn company policies and procedures effectively.
- Collaborated with departments to streamline processes and improve customer satisfaction.
- Engaged with staff to foster a positive work environment and encourage teamwork.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Contributed to inventory management, tracking supplies and managing stock levels.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Front Office Supervisor, Breakfast and Ordering
Hampton Inn
01.2015 - 08.2022
- Supervised front office operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service excellence and operational standards.
- Implemented new scheduling system to optimize staff coverage during peak hours.
- Resolved guest complaints promptly, enhancing overall satisfaction ratings.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Conducted regular performance evaluations to identify areas for staff development and improvement initiatives.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Promoted positive work environment by fostering teamwork among front office staff members.
Assistant Head Housekeeper
Town Place Suites
07.2015 - 07.2016
- Supervised daily housekeeping operations ensuring adherence to quality standards.
- Developed training programs for new staff, enhancing team performance and service delivery.
- Implemented inventory management system reducing supply costs and improving efficiency.
- Coordinated schedules for housekeeping staff, optimizing resource allocation and workflow.
Education
Certificate in Hospitality -
Jordan College
Flint, MI01-1999
Associate of Arts -
Art Institute of Chicago
Chicago, IL09-1991
High School Diploma -
Northwestern High School
Michigan06-1989
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Relationship building
- Strategic planning
- Workflow planning
Accomplishments
- Supervised team of 15-30 staff members.
- Maintained and improved hotel audits
Timeline
General Manager
Oak Hospitality LLC (Clarion Pointe Hotel and Red Roof Inn)
07.2022 - Current
Assistant Head Housekeeper
Town Place Suites
07.2015 - 07.2016
Front Office Supervisor, Breakfast and Ordering
Hampton Inn
01.2015 - 08.2022
Certificate in Hospitality -
Jordan College
Associate of Arts -
Art Institute of Chicago
High School Diploma -
Northwestern High School