Betty Keeton
Knoxville,TN
Summary
- Experienced leader with a background in leadership and patient care
- Highly detailed and organized
- Ability to multitask and work well under pressure
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
53
53
years of professional experience
1
1
Certification
Work History
Admissions Counselor
Knoxville Center for Behavioral Medicine
09.2024 - 06.2025
- Collaborated with faculty and staff to develop targeted recruitment strategies for prospective patients
- Reviewed patient chart and insurance benefits to ensure patient was appropriate for the facility
- Streamlined processing of admission applications, reducing wait times for decisions.
- Coordinated with marketing department to create compelling promotional materials for admissions office.
- Followed up with insurance companies to verify insurance benefits and peer reviews in coordination with the UR department
Alumni and Family Support Coordinator
Pasadena Villa
05.2024 - 04.2025
- Facilitated psychoeducational groups
- Facilitated weekly alumni and family support meetings
- Responsible for gathering information to report monthly key perform indicators
- Responsible for capturing positive Google Reviews
- Collaborated with a multidisciplinary team of professionals to ensure holistic support for each family''s unique needs.
- Provided emotional support to families during difficult times, displaying empathy and understanding while maintaining professional boundaries.
- Improved family support services by developing and implementing comprehensive programs tailored to individual needs.
- Enhanced communication between families and service providers through regular meetings, progress updates, and detailed reports.
Admissions Counselor and Group Facilitator
New Hope Healthcare
06.2023 - 08.2024
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
- Facilitated psychoeducational groups
- Assisted clients with processing personal struggles under my CPRS credentials
- Assisted with drug screening process
- Developed and implemented student guidance plans to foster academic success.
- Empowered clients through counseling and skill-building exercises.
- Functioned as a case manager when needed
- Transported clients when needed
Counselor
Cornerstone of Recovery
10.2022 - 05.2023
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Facilitated AA, NA, and psychological groups
- Assisted with the intake process
- Assisted with drug screening process
- Worked 1:1 with clients to developed treatment and discharge planning
- Provided a orientation for clients when needed
Customer Care Representative
Dial America
01.2018 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to team success, consistently achieving call center performance metrics.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
Respiratory Therapy Supervisor
Methodist Medical Center Of Oak Ridge
06.1972 - 03.2013
- Provided patient care in floor areas, critical care units, and the Emergency care
- Assisted physician perform bronchoscopies
- Assisted Cardiologists with stress tests
- Provided monitoring and repair of equipment as needed
- Developed schedule for Respiratory and Cardiopulmonary employees
- Monitored equipment and medication supplies
- Improved patient outcomes by implementing effective respiratory therapy protocols and eloped strong interdisciplinary collaborations for better patient care and treatment planning.
- Contributed to the development of department policies and procedures, ensuring consistency in respiratory care standards across the organization. Ensured policies and procedures were in compliance with JCAHO, CLIA, and the state of TN regulations
- Conducted audits of medical records to ensure accurate documentation of therapies provided
- Trained new employees
- Monitored staffing several times during the shift to ensure patient case was provided while adhering to productivity standards
Education
Respiratory Care
Roane State Community College
Harriman, TN05-1997
Certification
- Worked with clients to develop a treatment and discharge plan
- Under the CPRS certificate , worked with clients to address case management needs
- Worked 1:1 with the client to process struggles as needed
- Shared resume, budget, and health relationship skills
Timeline
Admissions Counselor
Knoxville Center for Behavioral Medicine
09.2024 - 06.2025
Alumni and Family Support Coordinator
Pasadena Villa
05.2024 - 04.2025
Admissions Counselor and Group Facilitator
New Hope Healthcare
06.2023 - 08.2024
Counselor
Cornerstone of Recovery
10.2022 - 05.2023
Customer Care Representative
Dial America
01.2018 - 08.2019
Respiratory Therapy Supervisor
Methodist Medical Center Of Oak Ridge
06.1972 - 03.2013
Respiratory Care
Roane State Community College
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