Summary
Overview
Work History
Education
Skills
Timeline
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Betty Laliberte

Charlotte,NC

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Stays current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

3
3
years of professional experience

Work History

Server/Hostess

Booja Korean Restaurant
Gastonia, NC
08.2022 - 02.2023
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Managed over 50 customers calls per day

Server

Texas Roadhouse
Gastonia, NC
05.2022 - 08.2022
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Bakery Worker

Crumbl Cookies
Gastonia, NC
01.2022 - 04.2022
  • Recommended complementary purchases to customers, increasing revenue.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Kept close eye on operating equipment and made adjustments to keep speed, temperature and other factors within ideal tolerances.
  • Operated ovens and bakery equipment to prepare products according to recipes.

Cashier

Panera Bread
Gastonia, NC
08.2020 - 03.2021
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.

Education

High School Diploma -

Hunter Huss Highschool
Gastonia, NC
06.2022

Skills

  • Price Memorization
  • Order Accuracy and Delivery
  • To-Go Order Preparation
  • Stocking and Replenishing
  • Guest Seating
  • Ability to Lift 30 Pounds
  • Food Sales and Promotion
  • Payment Collection
  • Time Management Skills
  • Headset Maintenance
  • Reconciling Cash Drawers
  • Cooperative Attitude

Timeline

Server/Hostess

Booja Korean Restaurant
08.2022 - 02.2023

Server

Texas Roadhouse
05.2022 - 08.2022

Bakery Worker

Crumbl Cookies
01.2022 - 04.2022

Cashier

Panera Bread
08.2020 - 03.2021

High School Diploma -

Hunter Huss Highschool

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Betty Laliberte