Kiana St Vil
Hollywood,FL
Summary
Organized server with experience in hosting and togo in fast pace restaurant environments. Efficient facilitator of rapid table turnover, boosting volume and increasing sales opportunities. As well as customer service from work outside of the restaurant environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Hostess
Tijuana Taxi
08.2021 - 02.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Top Golf
06.2022 - 01.2023
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Explained menu items and suggested appropriate options for food allergy concerns.
Sales Associate
Kohls Department Store
03.2019 - 07.2021
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier
Tropical Smoothie
05.2018 - 12.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Built relationships with customers to encourage repeat business.
- Set up new sales displays each week with fresh merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
Hostess/To-Go Specialist
Flanigan's Seafood Bar And Grill
11.2016 - 11.2017
- Seated patrons based on guest preferences and seating availability.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Delivered pick-up and curbside orders to guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Cosmetology License - Cosmetology
Aveda Institute
Davie, FL06.2018
High School Diploma -
Hollywood Hills High School
Hollywood, FL06.2016
Skills
- Stocking and Replenishing
- Order Accuracy
- Bill Computation
- Menu Memorization
- Buffet Setup and Takedown
- To-Go Order Preparation
- Food Preparation and Safety
- Sales Expertise
- Price Memorization
- Cash Handling
- Customer Service and Rapport
Certification
- Licensed cosmetologist (2019-current)
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Top Golf
06.2022 - 01.2023
Server/Hostess
Tijuana Taxi
08.2021 - 02.2023
Sales Associate
Kohls Department Store
03.2019 - 07.2021
Cashier
Tropical Smoothie
05.2018 - 12.2018
Hostess/To-Go Specialist
Flanigan's Seafood Bar And Grill
11.2016 - 11.2017
Cosmetology License - Cosmetology
Aveda Institute
High School Diploma -
Hollywood Hills High School
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