BETTY LEFORT
Lakeland,FL
Summary
Dynamic and professional individual with a proven track record at Southeast Independent Delivery Services, excelling in driver communication and dispatching procedures. Skilled in problem-solving and improving operations, effectively coordinating timely deliveries while enhancing customer satisfaction. Committed to leveraging expertise to drive efficiency and exceed expectations in fast-paced environments. Driven Dispatcher with excellent leadership and problem-solving abilities, highly organized and proactive with a solid understanding of scheduling actions, adjusting routes, and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
14
14
years of professional experience
Work History
Dispatcher I
Southeast Independent Delivery Services
01.2017 - Current
- Assisted drivers in navigating unfamiliar areas or finding alternate routes.
- Coordinated with drivers to ensure timely deliveries and pickups.
- Maintained customer expectations of sourcing and on-time delivery.
- Monitored vehicle locations and statuses using GPS tracking systems.
- Monitored call needs and dispatched accordingly, communicating special instructions to drivers.
- Handled incoming calls from customers requesting service or reporting problems with existing orders.
- Directed dispatching, routing, and tracking of 50+ fleet vehicles.
Sales and Service Representative
Sykes Enterprise
05.2015 - 11.2016
- Negotiated contracts with clients according to company guidelines.
- Continuously updated product knowledge by attending training sessions or workshops.
- Tracked personal performance metrics, such as conversion rates and revenue generated, against set goals.
- Handled 50+ Calls a day.
- Performing Service and sales related calls.
Collection Agent
GC Services
07.2014 - 04.2015
- Identified outstanding debts in need of collection actions by keeping track of assigned accounts.
- Obtained overdue balances by contacting customers via telephone and approved written correspondence.
- Negotiated too help customers retain there Cellular Service.
- Negotiated Payment arrangements.
Trainer
Legoalnd FL
08.2011 - 07.2014
- Customized training solutions to meet diverse learning styles and preferences.
- Maintained up-to-date knowledge of industry trends and best practices.
- Trained Groups of 5-7 People
Education
Associate in Science (A.S.) - Accounting
University of Phoenix
Temple, AZ05.2018
High School - undefined
Lake Wales Senior High School
Lake Wales, FL05.2011
Skills
- Driver communication
- Monitoring field personnel
- Critical thinker
- Active listening
- Customer service
- Attention to detail
- Time management
- Work order management
- Dispatch coordination
- Decision-making
- Multitasking and organization
- Customer relationship management
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Dispatcher I
Southeast Independent Delivery Services
01.2017 - Current
Sales and Service Representative
Sykes Enterprise
05.2015 - 11.2016
Collection Agent
GC Services
07.2014 - 04.2015
Trainer
Legoalnd FL
08.2011 - 07.2014
High School - undefined
Lake Wales Senior High School
Associate in Science (A.S.) - Accounting
University of Phoenix
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