Betty Lindsey
Metairie,LA
Summary
Experienced Language Specialist with expertise in translation, interpretation, and language education. Facilitated clear communication across diverse populations and enhanced information accessibility through precise language services. Strong communicator with a focus on cultural sensitivity and accurate conveyance of complex concepts.
Skilled Language Specialist with background in translation, interpretation, and language education. Demonstrated strengths include effective communication skills across multiple languages, cultural sensitivity, and accuracy in conveying complex concepts. Previous roles involved facilitating clear communication for diverse populations and improving accessibility of information through accurate language services.
Overview
2014
2014
years of professional experience
Work History
Language Specialist - Medical Transcriptionist
Spheris
Kenner, LA
08.1995 - 09.2013
- Transcribed medical documents to ensure accurate patient records.
- Reviewed language usage to ensure compliance with company standards and enhance clarity.
- Collaborated with team members and healthcare professionals to achieve project goals and improve communication. with healthcare professionals to ensure effective communication.
- Edited and proofread materials for grammatical correctness and style consistency.
- Segmented audio and video files into individual speech and identified areas of embedded foreign language.
- Participated in professional development opportunities related to second-language education.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Adhered to ethical codes that protect the confidentiality of information.
- Confirmed the accuracy of technical terms and terminology and remained consistent during translation revisions.
- Compiled technical, legal or medical terminology and information used in translations.
- Checked original sources or authors to confirm translations retained meaning and intent.
- Used electronic listening system to listen to speakers' statements, determine meanings and prepare translations.
- Promoted translation accuracy by referring to reference dictionaries, lexicons or computerized terminology banks.
- Compiled background information on content and context of translations for intended audience.
- Transcribed medical dictations using advanced speech recognition software.
- Ensured accuracy by reviewing and editing physician notes for clarity.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Collaborated with healthcare professionals to clarify unclear transcriptions.
- Managed electronic files and ensured timely delivery of completed reports.
- Assisted in training new staff on transcription processes and tools.
- Utilized terminology databases to enhance transcription quality and efficiency.
- Conducted regular audits of transcriptions to uphold quality standards.
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Demonstrated extremely fast and accurate typing ability.
- Ensured proper formatting of transcribed documents according to hospital standards.
- Demonstrated strong knowledge of medical terminology and anatomy.
- Maintained high accuracy rate on daily production of completed reviews.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Made corrections when needed to grammar, spelling, and syntax.
- Recorded and filed patient data and medical records.
- Identified and corrected errors in reports which could compromise patient care.
- Monitored incoming dictations for timely completion of assigned tasks.
- Produced high-quality transcripts while meeting tight deadlines set by supervisors or clients.
- Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
- Reviewed transcribed documents for accuracy and completeness in accordance with established procedures.
- Efficient with transcription software and equipment to work from home.
- Transferred transcribed materials into an electronic health records system.
- Researched discrepancies between dictated reports and transcribed documents as needed.
- Reviewed patient records to check accuracy of information and implement updates.
- Followed federal and state guidelines for the release of information.
- Edited drafts originating from speech recognition software to eliminate errors and improve flow.
- Responded promptly to customer inquiries related to medical records and documentation issues.
- Interpreted medical terminology and pharmacological information to translate the information into a coding system.
- Provided technical support for software applications used in the transcription process.
- Updated database information with newly transcribed documents on a regular basis.
- Collaborated with other departments to ensure accurate completion of all transcription tasks.
- Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
- Conducted quality control checks on completed reports and corrected errors as needed.
- Attended training sessions geared to the position to improve the skill set and increase speed and accuracy.
- Called upon professionals immediately at the first sign of problems.
- Returned dictated reports for physician's review, signature and corrections and inclusion in patients' medical records.
- Produced medical reports, correspondence and administrative material.
- Performed data entry and data retrieval services for inclusion in medical records and transmission to physicians.
- Translated medical jargon and abbreviations into expanded forms to promote accuracy of patient and health care facility records.
- Answered inquiries concerning the progress of medical cases within the limits of confidentiality laws.
- Distinguished between homonyms and recognized inconsistencies and mistakes in medical terms.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified customer needs promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation using effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Pathology Secretary
East Jefferson General Hospital Health
Metairie, LA
09.1983 - 09.1995
- Coordinated communication between medical staff and patients regarding test results.
- Scheduled appointments and maintained calendars for pathology department physicians.
- Managed patient records and ensured accurate data entry for pathology services.
Dentist Office Manager
Philip Kahn, DDS
Kenner, LA
01.1982 - 06.1983
- Kept patient information confidential and respected patients' rights to privacy.
- Scheduled follow-up appointments to monitor progress of treatments or surgeries performed.
- Developed long-term relationships with patients through excellent customer service service.
- Delivered compassionate care and calmed anxious patients.
- Followed up with patients after procedures for proper pain management.
- Improved teeth whiteness with polishing and bleaching.
- Maintained accurate records of patient visits in an electronic health records system.
- Created dental office policies and procedures, provided staff members with copies and oversaw rule enforcement to meet office guidelines for health and safety laws.
- Coordinated patient scheduling and maintained appointment calendars for optimal workflow.
- Trained new staff on office procedures and customer service standards.
- Developed and maintained filing systems for patient records and documentation.
- Facilitated communication between dental staff and patients to enhance service delivery.
- Implemented office policies to improve efficiency and compliance with regulations.
- Assisted in billing processes, verifying insurance claims and patient payments.
- Adhered to professional standards of practice set forth by governing bodies.
- Collected information from patients, parents and guardians about dental care and issues of concern.
- Oversaw front desk operations, ensuring smooth workflow and exceptional patient interactions., greeting visitors and addressing their inquiries. operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Procured dental supplies to maintain necessary inventory levels for patient care. to ensure adequate inventory for patient care. and equipment to maintain adequate inventory levels.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Took impressions for dental appliances and sent prosthesis to outside dental labs.
Phlebotomist
Dr. Nix Lab
New Orleans, Louisiana
- Collected blood samples using proper techniques and equipment.
- Ensured compliance with safety and infection control protocols.
- Prepared specimens for laboratory analysis following established procedures.
Education
No - Nursing Education
Mercy Nursing School
06.1966 - 08.1966
Mount Carmel Acaðemy
New Orleans , LASome College (No Degree) - Medical Technology
LSUBR
Baton Rouge, LASkills
Customer service
- I pay close attention to detail
Task completion
- I consider myself a communicator and problem-solver
Timeline
Language Specialist - Medical Transcriptionist
Spheris
08.1995 - 09.2013
Pathology Secretary
East Jefferson General Hospital Health
09.1983 - 09.1995
Dentist Office Manager
Philip Kahn, DDS
01.1982 - 06.1983
No - Nursing Education
Mercy Nursing School
06.1966 - 08.1966
Phlebotomist
Dr. Nix Lab
Mount Carmel Acaðemy
Some College (No Degree) - Medical Technology
LSUBR