Betty Martinez Cabrera
Frederick,MD
Summary
Experienced in Sales Operations with a demonstrated history of working in the hospitality industry. Skilled in Microsoft excel, Costumer service, Microsoft Word, Data analysis CRM system an people management. Strong business development, professional front desk leader.
Organizational problem-solver and sales expert skilled at organizing efficient, successful strategies to boost business and retain key accounts. Talented leader, Effectively prospect and network to bring in new customers while producing creative marketing materials to educate and engage customers. Tenacious in pursuing new sales channels and developing revenue streams.
Overview
1
1
year of professional experience
Work History
Sales Coordinator
Beste Western Plus and Conference Center
Baltimore, Maryland
08.2024 - Current
- Supported sales team by delivering current territory sales data and costing information.
- Negotiated deals and handled complaints or objections.
- Resolved customer complaints regarding sales and service.
- Processed orders received from customers within specified timelines.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Directed and coordinated products, services and sales activities.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Coordinated travel arrangements for sales representatives as needed.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Performed follow-up calls with customers after each sale was completed.
Front Desk Receptionist
Country Inns & Suites
District Of Columbia, WA
06.2024 - 08.2024
- Coordinated pick-up and delivery of express mail services.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Assisted in the management of the company's social media accounts.
- Drafted professional business documents, spreadsheets, and correspondence.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support including photocopying, faxing, and filing.
- Compiled and prepared reports and documents as requested.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Coordinated company events with venues and advised staff of pertinent details.
- Handled sensitive information in a confidential manner.
Front Desk Receptionist
Super 8 By Wyndham
Frederick, Maryland
04.2024 - 06.2024
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Assisted in the management of the company's social media accounts.
- Drafted professional business documents, spreadsheets, and correspondence.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Education
High School Diploma -
EMCC
Cuba04-2015
Skills
- Goals and performance
- Coaching skills
- Upselling strategies
- Report generation
- Pipeline management
- Sales reporting
- Customer engagement and support
- Sales expertise
- Cold calling
- Team building
- Exceptional leader
- Training program development
- Upselling
- Customer communication
- Workflow coordination
- Strategic planning
- Prospecting skills
- Scheduling
- Cross-selling techniques
- Account management
- Event planning
- Issue resolution
- Strong enthusiasm
- Sales strategy development
- Process improvement
- Analytical thinking
- Data entry
- CRM software proficiency
- Sales strategies
- Effective negotiation
- Relationship management
Languages
Spanish
Full Professional
English
Professional
Russian
Limited
Italian
Elementary
Timeline
Sales Coordinator
Beste Western Plus and Conference Center
08.2024 - Current
Front Desk Receptionist
Country Inns & Suites
06.2024 - 08.2024
Front Desk Receptionist
Super 8 By Wyndham
04.2024 - 06.2024
High School Diploma -
EMCC