Betty Minor
Great Falls
Summary
Dedicated Patient Concierge with strong customer service skills. Known for creating a welcoming environment and actively listening to patient needs, ensuring a positive experience. Compassionate Patient Concierge skilled in effective communication and problem-solving. Proven ability to assist patients in navigating healthcare facilities while maintaining confidentiality and a supportive atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Concierge
Benefis Healthcare
Great Falls
02.2024 - Current
- Welcomed patients and provided information about services and procedures.
- Maintained a clean, welcoming environment in the waiting area for patients.
- Provided assistance to patients with navigating the hospital facility.
- Greeted and welcomed patients in a friendly, courteous manner.
- Actively listened to patient concerns, offering appropriate solutions as necessary.
- Provided guidance to visitors regarding directions or resources within the hospital environment.
Education
Montana Peer Network
Ennis, MT10-2025
High School Diploma -
Kamiakin High School
Kennewick, WA06-1986
Skills
- Customer service
- Patient support
- Effective communication
- Healthcare navigation
- Problem solving
- Reliability and punctuality
- Patient confidentiality
- Exceptional communication
- Active listening
Certification
Certificate-Montana Peer Network Issued October 2025
Timeline
Patient Concierge
Benefis Healthcare
02.2024 - Current
Montana Peer Network
High School Diploma -
Kamiakin High School